Vonage, a global business cloud communications leader, has announced a partnership with Portugal-based telecommunications service company, Altice Portugal, to provide seamless, contextual SMS and voice communications to its customers via Nexmo, the Vonage API platform.
Together, Vonage and Altice Portugal, through its corporate brand, PT Empresas, will be the first in the region to offer businesses a fully comprehensive, pre-packaged cloud communications solution featuring mobile, SMS and voice tools. Such a solution will, for example, facilitate brand-to-consumer communication while protecting user privacy and allowing businesses to track, record and analyse calls to gain new insights.
“We’re excited to partner with Vonage and empower businesses to reach their customers via contextual SMS and voice communications provided by Nexmo, the Vonage API platform,” said João Sousa, Chief Sales Officer/B2B of Altice Portugal. “Connecting to customers on their preferred channel and providing meaningful communications experiences will improve the customer experience and result in increased customer loyalty and ultimately, better business outcomes.”
“Vonage leverages cloud communications technology to build solutions that help businesses offer best-in-class customer engagement and seamless communications experiences,” said James Lasbrey, Senior Director Carrier Relations, Vonage. “We’re thrilled to be the first to offer Portugal-based businesses a comprehensive packaged mobile, SMS and voice solution, through our partnership with Altice Portugal.”