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Liverpool City Council delivers essential services to vulnerable citizens with Civica’s Community Helper

Liverpool City Council delivers essential services to vulnerable citizens with Civica’s Community Helper

CloudGovernmentHealthcareTop StoriesUnited Kingdom

Liverpool City Council has implemented Civica’s Community Helper digital cloud solution to help deliver emergency support to citizens shielding and self-isolating as a result of the COVID-19 crisis.

Liverpool has brought in Community Helper to support its COVID-19 response, which includes delivery of emergency food parcels, prescriptions and social contact support to vulnerable people. The system is now used to manage incoming enquiries as well as to coordinate volunteer and partner agencies, such as the Merseyside Fire Service, which is assisting with deliveries during the pandemic.

The council is receiving a large number of requests per day, with more than 900 enquiries for support during just one week in April. Prior to implementing Community Helper, the council was using up to 15 separate spreadsheets to coordinate incoming requests and manage the service. The new Civica system has automated all processes making it easier to coordinate requests, remove errors and speed up delivery of key services for citizens.

Building on the iCasework cloud platform, which is already used by more than 50 councils in the UK, as well as a number of central government departments, Community Helper allows councils to coordinate support to their most vulnerable residents during the current pandemic.

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