8×8, a leading integrated cloud communications platform provider, has announced LetsGetChecked, the at-home health testing and insights company, has deployed an 8×8 contact centre to continue the successful support of its COVID-19 home test kit services through its remote contact centres in Ireland and New York.
LetsGetChecked is a leading health insights company that allows consumers direct access to a wide range of testing options and clinical services from home. Its medical home testing kits can be ordered online for instant shipping and are supported by a customer services team to ensure successful kit delivery, seamless service, proactive reminders for optimum customer experience and timely test returns.
In May, LetsGetChecked received FDA EUA-authorisation for its new Sure-track test for COVID-19. The test was specifically designed to relieve pressure on over-stretched hospital services, frontline healthcare workers and at-risk groups by offering convenient and secure results in 24 hours. Customer communication is central to its service delivery. LetsGetChecked provides oversight of the entire testing process including collection kit manufacturing, logistics, lab analysis and physician approval. These measures allow for superior patient care, communication and guidance throughout the testing process.
In response to the surge in demand for COVID-19 testing kits, LetsGetChecked required a business communication and contact centre solution that offered efficient, outbound dialing functionality and the ability to maintain timely post-order customer support. Support for remote agents was a key requirement.