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Pandemic reveals increasing expectation in Northern Ireland for online public services

Pandemic reveals increasing expectation in Northern Ireland for online public services

GovernmentTop StoriesUnited Kingdom
Passing the tipping point for digital: The nudge effect of the pandemic

The first post COVID-19 public survey released by Civica, a global leader in software for public services, has reinforced that; almost half of Northern Irish adults (49%) say they want to use digital tech more frequently following lockdown, and one third of citizens surveyed believe the public sector could make better use of digital technology to enhance their lives.

Led by a national impetus for better digital technologies and reliable online services, the survey shows the ‘need to connect’ is now embedded. Public appetite for use of technology and online services has undergone a distinct shift and public sector organisations need to recognise and work with this change.

The research is revealed in a new Civica Changing Landscape report, Passing the tipping point for digital: The nudge effect of the pandemic.

The report is based on key findings from senior leadership forums and two new sets of research from more than 2,000 citizens across Northern Ireland. It explores how public sector organisations throughout the region must recognise and capitalise on this digital momentum to re-shape the delivery of public services for the future.

Mark Owens, Managing Director at Civica Northern Ireland, said: “This is a comprehensive survey of attitudes to online engagement with public services. It shows that the government can respond in record time to deliver effective software such as the COVID-19 NI symptom tracker information app and recent track and trace version.”

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