With over 10,000 students based across their four locations the University of Cumbria has announced its partnership with Symplicity to help develop a holistic view of student engagement across different campuses and to drive efficiency of the student services offering at the university.
Through partnering with Symplicity Advocate, the University of Cumbria intends to enhance its support offering to students by equipping and empowering them to access the right level of information, advice and guidance in a timely way to ensure they are appropriately supported to achieve. New developments across the sector have broadened the university’s student profile and increased complexity in student casework. Recoginisng the opportunity for earlier interventions supported by consistent data, the University of Cumbria team were keen to seek out a new case management solution. Symplicity Advocate offers the university a highly flexible cloud hosted platform, dedicated to the sector with a fully mobile platform which made it the ideal choice.
“The implementation of a case management system is integral to the delivery of a new student services delivery model which is structured around a four-tier framework with digitally interactive self-service functionality and which is aligned to and reflects, the changes in the university’s diverse student profile,” said Emma Bales, Director of Student Services, University of Cumbria.
At a time when student wellbeing is front and centre in the wake of COVID-19, adopting Symplicity Advocate enables the university to facilitate sharing appropriate student information across all its student support teams in ways it has never been able to. Being able to do so securely, ensures that the students are getting a holistic experience that is both seamless and efficient.
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