Sensei, the autonomous retail tech company, is launching the first autonomous store opening to the public, in partnership with Sonae, a leading Portuguese retailer.
Continente, the largest food retailer in Portugal, part of Sonae group, has opened Continente Labs, its first autonomous store, powered by Sensei’s autonomous technology solution. Located in central Lisbon. Shoppers will enjoy a frictionless and seamless shopping experience. Guests in store download the Continente Labs App, which acts as a digital payment method. The app generates a QR code that enables users to enter the store, pick their items and leave. The technology only takes a second to interact with on entry and is then seamless for the user. Once shoppers have selected their items, they can simply exit the store, eliminating the need for queuing and payments. A digital receipt is then received in the app almost immediately after purchase.
After a challenging year during which people have avoided crowded spaces and instead opted for virtual shopping experiences for safety reasons, enticing people back to physical stores is a challenge for the retail sector. Autonomous stores are more relevant than ever, meeting consumers expectations of contactless experiences, time saving and convenience while providing an experience free from any hassle.
The store opening is a milestone for both Sensei and Sonae, whose close collaboration has delivered this innovative format, a landmark event for the entire retail industry. The integrated system developed by the tech company allows store operations to be more efficient, as it brings the benefits of digital efficiency into the brick and mortar store, augmenting the physical experience with digital seamlessly. Alongside the benefits for the consumers, staff also have tools at their disposal to analyse shelf inventory and replenishment act on it with real time insights.
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