‘makepositive’ – part of Sabio Group – is extending its Salesforce capabilities into Spain, joining a small group of technology vendors capable of serving the Spanish market with customer experience (CX) and Customer Relationship Management (CRM) expertise.
‘makepositive’ – Sabio’s CRM consultancy with offices in London, Manchester and India – has signed an agreement which will see it position itself amongst leading Spanish CRM specialists, specifically related to Salesforce’s Service Cloud offering.
The move further strengthens Sabio’s commitment to Salesforce, following its acquisition of ‘makepositive’ in 2021.
“The combination of our CX expertise and our specialism in Salesforce Service Cloud – together with our track record in Conversational AI, Workforce Engagement Management (WEM) and Speech Analytics technologies – makes us an ideal partner for Spanish companies looking to transform their customer journeys,” said Santiago Martinez, Country Manager for Sabio Spain. “We are a leader in delivering solutions and services to the Spanish market that combine digital and human interactions and this enhances the capabilities that we can provide our valued customers in the Iberian market.Click below to share this article