Tata Consultancy Services (TCS) announced that Community Fibre, one of London’s largest and fastest 100% full fibre broadband providers, has selected the TCS HOBS platform to help modernise its business operations, enhance its agility and support future growth.
Community Fibre delivers affordable 100% full fibre broadband to residents, businesses and communities across the capital. The network operator and Internet Service Provider (ISP) has announced an ambitious growth target, to serve more than half of the 3.7 million homes in the city by the end of 2024.
The ISP partnered with TCS to simplify operations, sales and billing processes using the TCS HOBS plug-and-play digital business platform. The SaaS-based, catalogue-driven platform is expected to improve the ideation and creation of new product and service bundles, as well as partner offerings.
Its intuitive user interface will help empower Community Fibre’s business teams to launch new products more rapidly and will be driven by a seamless, zero-touch rollout across the business.
TCS HOBS is based on a future-proof, microservices and Open API-based architecture, which will help Community Fibre leverage partner ecosystems to venture into B2B2X models.
“Community Fibre will launch new digital services with superior innovation and a much-improved time to market for our customers across all lines of business, helping to maintain our 4.9 ‘Excellent’ Trust Pilot score and 96% five-star reviews [in August],” said Chris Williams, CIO, Community Fibre. “The partnership with TCS HOBS is central to the success of that strategy.”
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