ServiceNow signs MOU with CCS to drive innovation across national and local government

ServiceNow has announced it has signed a Memorandum of Understanding (MOU) with Crown Commercial Service (CCS), providing access to all UK public sector departments to ServiceNow’s platform technology.

The agreement will offer customers access to competitive rates, discounts and a wide variety of commercial benefits. ServiceNow are also investing in skills and Digital Transformation funding to help the Government in its initiative to level up jobs and skills. This investment recognises and helps reduce the cost pressure on the Government, while simultaneously improving the capability for innovation.

CCS – one of the UK’s largest public procurement organisations – supports the UK public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers. The MOU with ServiceNow will further support and extend the relationship it has with numerous public sector organisations, including the Department of Environment Food and Rural Affairs (DEFRA), HMRC, Ministry of Justice and NHS Digital.

“This partnership with ServiceNow will create an environment where agility and flexibility are valued and promoted, improving civil servant and colleagues’ engagement and retention,” said Philip Orumwense CBE, Commercial Director and Chief Technology Procurement Officer at Crown Commercial Service. “It will allow government and the wider public sector customers access to a range of competitive rates and discounts across their technology platform while supporting the Digital Transformation of the UK’s public sector.”