{"id":52296,"date":"2021-06-17T09:42:50","date_gmt":"2021-06-17T08:42:50","guid":{"rendered":"https:\/\/www.intelligentcio.com\/eu\/?page_id=52296"},"modified":"2024-11-05T16:20:12","modified_gmt":"2024-11-05T16:20:12","slug":"how-next-generation-call-centers-turn-higher-call-volumes-into-better-service","status":"publish","type":"lead-generation","link":"https:\/\/www.intelligentcio.com\/eu\/lead-generation\/how-next-generation-call-centers-turn-higher-call-volumes-into-better-service\/","title":{"rendered":"How Next-Generation Call Centers Turn Higher Call Volumes into Better Service"},"content":{"rendered":"<div class=\"wp-brand-logo text-center\"><img decoding=\"async\" src=\"https:\/\/www.intelligentcio.com\/me\/wp-content\/uploads\/sites\/12\/2019\/01\/Presented-By-MicroFocus.png\" alt=\"Logo\"><\/div>\n<div class=\"wp-title text-center\">\n<h1>How Next-Generation Call Centers Turn Higher Call Volumes into Better Service<\/h1>\n<\/div>\n<div class=\"wp-inner-content\">\n<h3>Please fill the form below to download the white paper.<\/h3>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f52150-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"52150\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/eu\/wp-json\/wp\/v2\/lead-generation\/52296#wpcf7-f52150-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"52150\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f52150-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:52150,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;budgets&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lifecycle&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Yes - if yes, how much?&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.6.2&quot;:true,&quot;notice_dismissed_update-cf7-5.9.4&quot;:true,&quot;notice_dismissed_update-cf7-5.9.6&quot;:true,&quot;notice_dismissed_update-cf7-5.9.8&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAAB5CLHeVt1RTji7B\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<table width=\"100%\" border=\"0\" cellpadding=\"3\" id=\"whitepaper-form\">\n\t<tr>\n\t\t<td colspan=\"2\">\n\t\t\t<p><span class=\"required\" style=\"text-align:right; font-size:0.8em; font-family:arial;\">*Required fields<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td width=\"150\" align=\"left\">\n\t\t\t<p><strong>First Name<\/strong><span class=\"required\">*<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td width=\"150\" align=\"left\">\n\t\t\t<p><strong>Last Name<\/strong><span class=\"required\">*<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td width=\"150\" align=\"left\">\n\t\t\t<p><strong>Email<\/strong><span class=\"required\">*<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"biz-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"biz-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td align=\"left\">\n\t\t\t<p><strong>Company<\/strong><span class=\"required\">*<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Company\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td align=\"left\">\n\t\t\t<p><strong>Phone Number<\/strong><span class=\"required\">*<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"biz-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"biz-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td align=\"left\">\n\t\t\t<p><strong>Job Title<\/strong><span class=\"required\">*<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"title\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td align=\"left\">\n\t\t\t<p><strong>Company Size<\/strong><span class=\"required\">*<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"employees\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"employees\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"1 to 100\">1 to 100<\/option><option value=\"101 to 250\">101 to 250<\/option><option value=\"251 to 500\">251 to 500<\/option><option value=\"501 to 1,000\">501 to 1,000<\/option><option value=\"1001 to 5,000\">1001 to 5,000<\/option><option value=\"More than 5,000\">More than 5,000<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<hr \/>\n<div>\n\t<p><strong>Do you have open budgets for Data Lifecycle Management purchases, specifically IDOL\/SCM\/UEMP\/ARM <span class=\"required\">*<\/span> <\/strong>\n\t<\/p>\n<\/div>\n<div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"lifecycle\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"lifecycle\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Yes - if yes, how much?\">Yes - if yes, how much?<\/option><option value=\"No\">No<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div data-id=\"budgets\" data-orig_data_id=\"budgets\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"budgets\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"budgets\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div>\n\t<p><strong>Is this a current need, or if not, when would you be looking to implement? <span class=\"required\">*<\/span> <\/strong>\n\t<\/p>\n<\/div>\n<div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"needs\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"needs\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"3-6 months\">3-6 months<\/option><option value=\"6-12 months\">6-12 months<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<table>\n<hr \/>\n\t<tr>\n\t\t<td align=\"left\" colspan=\"2\">\n\t\t\t<p>I hereby confirm that I want to be contacted by Micro Focus for marketing purposes.<span class=\"wpcf7-form-control-wrap\" data-name=\"MicroFocus-agree\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"MicroFocus-agree[]\" value=\"Confirm\" \/><span class=\"wpcf7-list-item-label\">Confirm<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t\t<p>You are free to have your details removed from our data base at any time. If you do not want to receive any further notifications and marketing, please send us an email to compliance@microfocus.com with \u201cunsubscribe\u201d in the subject line.\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<td colspan=\"2\">\n\t\t<p>&nbsp;\n\t\t<\/p>\n\t<\/td>\n\t<tr>\n\t\t<td align=\"left\" width=\"150\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Download\" \/>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td align=\"left\">\n\t\t\t<p>&nbsp;\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n<\/table><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"165\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n","protected":false},"author":1,"featured_media":52163,"template":"","meta":{"_acf_changed":false},"lpm":[],"whitepaper_category":[16149],"class_list":["post-52296","lead-generation","type-lead-generation","status-publish","has-post-thumbnail","hentry","whitepaper_category-micro-focus"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/lead-generation\/52296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/lead-generation"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/lead-generation"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/52163"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=52296"}],"wp:term":[{"taxonomy":"lpm","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/lpm?post=52296"},{"taxonomy":"whitepaper_category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/whitepaper_category?post=52296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}