{"id":156051,"date":"2025-09-24T13:00:00","date_gmt":"2025-09-24T12:00:00","guid":{"rendered":"https:\/\/www.intelligentcio.com\/eu\/?p=156051"},"modified":"2025-09-23T15:50:04","modified_gmt":"2025-09-23T14:50:04","slug":"loopup-and-luware-partner-to-transform-customer-service-operations-with-microsoft-teams-telephony-integration","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/eu\/2025\/09\/24\/loopup-and-luware-partner-to-transform-customer-service-operations-with-microsoft-teams-telephony-integration\/","title":{"rendered":"LoopUp and Luware partner to transform customer service operations with Microsoft Teams telephony integration"},"content":{"rendered":"\n<p><em>LoopUp and Luware have announced a new strategic partnership to deliver a globally scalable, telephony-integrated contact centre solution built for multinational enterprises managing high volumes of inbound calls.<\/em><\/p>\n\n\n\n<p>LoopUp and contact centre specialist Luware have formed a strategic partnership to integrate global telephony with Luware\u2019s Microsoft Teams-native contact centre platform \u2013 pitching a \u2018simplified, seamless and feature-rich\u2019 customer service solution.<\/p>\n\n\n\n<p>Designed for multinational enterprises managing a high volume of inbound calls, the solution combines LoopUp\u2019s enterprise-grade Teams telephony services spanning more than 100 countries worldwide with Luware\u2019s flagship omnichannel contact centre platform Nimbus.<\/p>\n\n\n\n<p>The result is pitched as a powerful, highly scalable contact centre solution that can be rapidly deployed and managed via a single global platform to reduce the complexities and inefficiencies of working with multiple regional carriers.<\/p>\n\n\n\n<p>Contact centre agents and supervising managers benefit from smart call routing and prioritisation based on queue dynamics and customer profiles, along with advanced analytics and reporting tools that help teams monitor performance and optimise resourcing.<\/p>\n\n\n\n<p>The solution is also said to support customer relationship management (CRM) integration, enabling agents to access real-time customer data to personalise interactions and improve resolution efficiency.<\/p>\n\n\n\n<p>\u201cAs enterprises shift to Microsoft Teams for collaboration and customer engagement, the demand for telephony-integrated contact centre solutions is accelerating,\u201d said Marcus Greensit, COO, LoopUp.<\/p>\n\n\n\n<p>\u201c\u2018By partnering with Luware, we\u2019re offering a globally scalable solution, enabling businesses to streamline operations. With businesses increasingly under pressure to scale customer service operations quickly, while maintaining high-quality service, this partnership is designed to provide immediate value.\u201d<\/p>\n\n\n\n<p>\u201cAs a Luware Gold Partner we are given priority access to Luware resources and have closer alignment on product development which improves solution design for customers seeking integrated contact centre capabilities within Microsoft Teams,\u201d he said.<\/p>\n\n\n\n<p>Oliver Lifely, Head of Sales UK&amp;I, Benelux and Nordics Luware, said : \u201cThere are great synergies between LoopUp and ourselves as we both take a cloud first approach. As a Teams-native contact centre provider, partnering with LoopUp, a Teams native global telephony provider, ensures seamless integration of our services. Together we\u2019re removing the usual pain points for customers who want a single supplier experience with global telephony and advanced contact centre features in Teams. We\u2019re enabling operational efficiency, real-time visibility, CRM integration and world-class service delivery across multiple channels including voice.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>LoopUp and Luware have announced a new strategic partnership to deliver a globally scalable, telephony-integrated contact centre solution built for multinational enterprises managing high volumes of inbound calls. LoopUp and contact centre specialist Luware have formed a strategic partnership to integrate global telephony with Luware\u2019s Microsoft Teams-native contact centre platform \u2013 pitching a \u2018simplified, seamless [&hellip;]<\/p>\n","protected":false},"author":58,"featured_media":156052,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21857,15419,22577,93],"tags":[6769,23336,76,23337,474,21920,23334,6124,23335],"class_list":["post-156051","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics","category-customer-experience","category-technology","category-top-stories","tag-contact-centre","tag-crm-integration","tag-digital-transformation","tag-global-telephony","tag-internet","tag-loopup","tag-luware","tag-microsoft-teams","tag-telephony-integration"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/156051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=156051"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/156051\/revisions"}],"predecessor-version":[{"id":156053,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/156051\/revisions\/156053"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/156052"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=156051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=156051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=156051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}