{"id":168200,"date":"2026-04-20T14:37:55","date_gmt":"2026-04-20T13:37:55","guid":{"rendered":"https:\/\/www.intelligentcio.com\/eu\/?p=168200"},"modified":"2026-04-20T14:37:56","modified_gmt":"2026-04-20T13:37:56","slug":"luware-modernises-six-financial-market-communications-with-cloud-native-efficiency-and-compliance","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/eu\/2026\/04\/20\/luware-modernises-six-financial-market-communications-with-cloud-native-efficiency-and-compliance\/","title":{"rendered":"Luware modernises SIX financial market communications with cloud-native efficiency and compliance"},"content":{"rendered":"\n

Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability.<\/em><\/p>\n\n\n\n

SIX Swiss Exchange has modernised its call management and compliance recording operations using Luware Nimbus and Luware Recording.<\/p>\n\n\n\n

The transformation replaces legacy systems with cloud-native solutions on Microsoft Teams, strengthening long-term compliance while improving operational efficiency and scalability across the organisation.<\/p>\n\n\n\n

Organisations operating in highly regulated environments continue to face increasing pressure to modernise communications infrastructures while also meeting evolving regulatory obligations. Recent market data highlights the scale of this challenge, with 77% of executives reporting that regulatory burden has negatively impacted growth-driving activities while 85% say compliance requirements have increased in complexity over the past three years.<\/p>\n\n\n\n

As a result, firms must balance innovation with control, ensuring that modernisation initiatives do not compromise governance, auditability or security.<\/p>\n\n\n\n

With more than 4,000 employees worldwide, SIX delivers critical financial market infrastructure services spanning trading, securities services, financial information and payments.<\/p>\n\n\n\n

Over time, the organisation began encountering limitations within its existing telephony and call centre environment. Manual user provisioning processes proved time-consuming while reporting required dedicated administrative effort – often delaying access to operational insights and reducing responsiveness across teams.<\/p>\n\n\n\n

Following a migration to Skype for Business, SIX experienced further challenges, particularly around integration with its existing NICE call recording solution.<\/p>\n\n\n\n

When Skype for Business reached end of life in January 2024, the organisation faced increasing urgency to modernise its telephony and recording capabilities. At the same time, SIX needed to continue meeting strict regulatory obligations requiring the secure retention of call recordings for up to ten years, without compromising accessibility or audit readiness.<\/p>\n\n\n\n

To address these requirements, SIX deployed Luware Nimbus for contact centre functionality and call routing within Microsoft Teams, alongside Luware Recording, a cloud-native compliance recording platform designed for highly regulated industries.<\/p>\n\n\n\n

The solution leverages Verint Financial Compliance and Intelligent Voice software to deliver secure, scalable and fully auditable recording capabilities.<\/p>\n\n\n\n

Luware Nimbus replaced manual provisioning and reporting processes with intuitive self-service workflows. Ring group owners are now able to manage memberships independently, significantly reducing reliance on central IT teams while improving agility and transparency. This shift has enhanced operational efficiency and enabled faster response to changing business needs.<\/p>\n\n\n\n

In parallel, Luware Recording enabled SIX to migrate legacy recordings from its on-premises Verba archive into a secure cloud environment without data loss. The migration preserved advanced search functionality and ensured continuity of access to historical records.<\/p>\n\n\n\n

At the same time, the solution strengthened long-term data ownership, encryption control and auditability, aligning with stringent regulatory expectations.<\/p>\n\n\n\n

“SIX operates in a highly regulated environment, where meeting standards such as FINMA, FinfraG and PCI DSS is part of doing business,” said Andrea Panarese, Senior System Engineer, SIX.<\/p>\n\n\n\n

“Luware\u2019s product suite continues to help us stay compliant and audit-ready, giving us confidence that both internal and external requirements are consistently met.”<\/p>\n\n\n\n

Since deployment, SIX has improved operational efficiency, increased confidence in regulatory compliance and established a scalable, future-ready communications framework. The organisation is now better positioned to adapt to evolving regulatory demands while maintaining high service standards.<\/p>\n\n\n\n

Reflecting on the rollout, Panarese highlighted the seamless integration of historical call recordings into the new Luware archive as one of the most significant achievements. This consolidation ensures uninterrupted access to legacy data and supports ongoing adherence to regulatory requirements. By maintaining a unified and compliant repository, SIX has strengthened operational continuity and reinforced its ability to meet supervisory expectations without disruption.<\/p>\n\n\n\n

Communicating the benefits of the new solution internally was also a key success factor. By focusing on tangible improvements to daily workflows, particularly streamlined access to call recordings, employees quickly recognised the value of the platform. The intuitive playback portal allows users to retrieve both recent and historical recordings within a single environment, improving efficiency, transparency and user experience.<\/p>\n\n\n\n

Looking ahead, SIX sees the partnership with Luware as a foundation for further innovation. Increased flexibility, enhanced data insights and expanded automation capabilities will enable the organisation to design more customer-centric service models.<\/p>\n\n\n\n

From a technical perspective, implementing the solution required addressing several complex challenges. One of the primary considerations was aligning Luware Recording\u2019s cloud-native architecture with SIX\u2019s strict governance and security standards. This included careful design around data ownership, customer-managed encryption, auditability and advanced search functionality, as well as compliance with regulatory frameworks such as FINMA, FinfraG and PCI DSS.<\/p>\n\n\n\n

Another key challenge involved migrating the existing Verba archive into the Luware Recording cloud environment. This process required preserving ten-year retention policies, maintaining data integrity and ensuring full searchability across all records. Drawing on deep expertise in regulated financial environments, Luware executed the migration in a structured and controlled manner, minimising risk and ensuring continuity.<\/p>\n\n\n\n

In addition, Azure components such as Blob Storage required fine-tuning to operate within SIX\u2019s specific security policies. The integration connected seamlessly with SIX\u2019s existing entitlement provisioning systems, enabling consistent access control. Because Luware Recording is purpose-built for compliance in regulated industries, many governance requirements were inherently addressed within the platform\u2019s design.<\/p>\n\n\n\n

The implementation itself was delivered through a clearly defined collaboration model between Luware and SIX. Luware Compliance Engineering led the technical delivery, including solution architecture, configuration and validation. Meanwhile, Luware Customer Success managed the overall customer journey, coordinating onboarding, stakeholder communication, user enablement and support through go-live and hypercare phases.<\/p>\n\n\n\n

Joint governance structures ensured alignment throughout the project, with regular checkpoints to track progress, manage risks and maintain clarity of responsibilities. This collaborative approach enabled a smooth deployment while ensuring that both technical and business objectives were met effectively.<\/p>\n\n\n\n

Looking to the future, scalability and flexibility will remain central to the partnership. As communication demands evolve and new services are introduced, SIX will require an architecture capable of adapting quickly without compromising compliance. Luware is committed to embedding security, auditability and regulatory readiness into the foundation of the solution, ensuring that SIX remains prepared for ongoing change.<\/p>\n\n\n\n

“Since deployment, SIX has strengthened operational efficiency, increased confidence in meeting regulatory requirements and put in place a scalable, future-ready approach to communications compliance,” said Christian Jordan, Global Head of Sales, Luware.<\/p>\n","protected":false},"excerpt":{"rendered":"

Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability. SIX Swiss Exchange has modernised its call management and compliance recording operations using Luware Nimbus and Luware Recording. The transformation replaces legacy systems with cloud-native solutions on Microsoft Teams, strengthening long-term compliance while improving operational efficiency and scalability across the organisation. Organisations […]<\/p>\n","protected":false},"author":58,"featured_media":168201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42,9442,93],"tags":[94,6768,25117,25116,6769,76,25118,23334,6124,3486,25115,25119],"class_list":["post-168200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-finance","category-digital-transformation","category-top-stories","tag-azure","tag-call-recording","tag-cloud-native-communications","tag-compliance-recording","tag-contact-centre","tag-digital-transformation","tag-financial-services-technology","tag-luware","tag-microsoft-teams","tag-regulatory-compliance","tag-six-swiss-exchange","tag-verint"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/168200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=168200"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/168200\/revisions"}],"predecessor-version":[{"id":168207,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/168200\/revisions\/168207"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/168201"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=168200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=168200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=168200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}