Challenge:<\/p>\n
Rethinking logistics<\/strong><\/p>\n Diamond Logistics has a straightforward mission, and CEO Kate Lester has a direct way of expressing it: \u201cWe want to liberate British business from bad couriers.\u201d<\/p>\n It\u2019s well on its way. The company, formed in 1992, is now the UK\u2019s fastest growing logistics provider. It has expanded from one office in Guildford to fifteen franchised operations in the past two years. It plans to open a further twenty five sites in the next twelve months.<\/p>\n \u201cIn terms of same day delivery, we\u2019re already the third largest provider,\u201d says Kate. \u201cWe\u2019re doing some pretty special stuff.\u201d<\/p>\n Kate\u2019s new business strategy is proving it can take on jobs no one else can manage: \u201cWe make a lot of gains when people are desperate for change, where their regular courier has let them down. We\u2019re a logistics troubleshooter. 90 percent of our larger contracts come through word of mouth recommendations.\u201d<\/p>\n Recent jobs include rushing legal documents to a barrister on the courthouse steps, emergency blood supplies, and Fernando Alonso\u2019s passport to the airport ahead of the Chinese Grand Prix. \u201cWe\u2019re doing a job for one client in London, making 762 deliveries in one night. They gave us three days\u2019 notice. Those are the kind of hoops we like jumping through.\u201d<\/p>\n The business relies on the phone. \u201cYou might book a standard logistics job online, but for same day you want to speak to someone. You wouldn\u2019t email for an ambulance, would you?\u201d says Kate. \u201cOur skill is being able to react quickly.\u201d<\/p>\n Stung by the disruption of winter\u2019s snowfall in 2013, and the difficulties of getting into the office Solution:<\/p>\n Improving response with one central number<\/strong><\/p>\n Vodafone One Net Business provides and integrates Diamond\u2019s landline, mobile and desktop phones in one, cloud-based system. It means calls to landlines are automatically directed to mobiles, or diverted to a personal mobile. Drivers have an individual four-digit number, allowing head office to direct calls quicker. The system can intelligently route calls, helping customers choose the service they want first time. For the caller, it\u2019s just one number, regardless of whether they\u2019re calling the Guildford head office or any of the franchise offices.<\/p>\n Benefit:<\/p>\n Delivering a great service, whatever the weather<\/strong><\/p>\n \u201cForget the occasional heavy snowfall, disaster recovery is a reality. We\u2019re based on a large industrial estate and we\u2019ve had four power cuts in four years. No power means no incoming calls,\u201d says Kate. \u201cIncoming calls are paramount to our business. Without phone lines we\u2019d lose same day work – and there is plenty of competition out there.\u201d Vodafone One Net Business ensures Diamond can alter their incoming call routing without the need to be in the office. So they can continue to operate from any location. Customers only ever have to use one central number. \u201cWe\u2019re a 24\/7 business, with operations on going all round the country,\u201d says Kate. \u201cVodafone provide the infrastructure we need to operate effectively. I know we\u2019re answering 10 percent more calls than previous.\u201d Kate says Vodafone One Net Business comes in cheaper than the previous solution and brings added value with a far greater flexibility to improve their service. It is easily scalable to cope with future expansion as the business grows. Now able to work remotely, staff say it\u2019s improved their work-life balance. \u201cI tend to work 14-hour days,\u201d says Kate. \u201cThis solution helps make my life a little easier. \t<\/p>\n","protected":false},"excerpt":{"rendered":" Challenge: Rethinking logistics Diamond Logistics has a straightforward mission, and CEO Kate Lester has a direct way of expressing it: \u201cWe want to liberate British business from bad couriers.\u201d It\u2019s well on its way. The company, formed in 1992, is now the UK\u2019s fastest growing logistics provider. It has expanded from one office in Guildford […]<\/p>\n","protected":false},"author":21,"featured_media":17172,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[205,48,14,427],"tags":[25,641,642,643,644,645],"class_list":["post-17171","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-mobile","category-more-news","category-trade-logistics","tag-cloud","tag-diamond-logistics","tag-logistics","tag-telephony-system","tag-vodafone","tag-vodafone-one-net-business"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/17171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=17171"}],"version-history":[{"count":0,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/17171\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/17172"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=17171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=17171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=17171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nto answer non-diverted phones, Diamond began the search for an alternative telephony system. It wanted one that could knit its landline and mobile communication needs together, and have the flexibility to grow as the business grows.<\/p>\n