{"id":17177,"date":"2017-09-28T15:13:56","date_gmt":"2017-09-28T11:13:56","guid":{"rendered":"http:\/\/www.intelligentcio.com\/eu\/?p=17177"},"modified":"2017-09-28T15:13:56","modified_gmt":"2017-09-28T11:13:56","slug":"hesco-is-a-ready-business","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/eu\/2017\/09\/28\/hesco-is-a-ready-business\/","title":{"rendered":"Hesco is a ready business with the help of Worry-free roaming"},"content":{"rendered":"

Protecting property, protecting people<\/strong>
\nHesco manufacture, design and deploy defence barriers in several countries around the world. They are renowned for their rapidly deployable ConcertainerTM system that is used for both flood control and military fortification worldwide. Camp Bastion, the former British Army headquarters in Afghanistan, was named after the company and its iconic barrier system. <\/p>\n

Operating from both the UK and US, and with around 300 staff, the company has customers in various parts of the world, including Europe, Asia, America and the Middle East. <\/p>\n

Keeping in contact with customers, and making sure staff can contact each other, is vital to the company\u2019s operations around the world. Having a communications solution that supports this is crucial.<\/p>\n

Challenge:
\n
\nOperating around the world<\/strong><\/p>\n

Mobility is key to Hesco\u2019s operations. Its technical support teams are always on the move, meeting customers around the globe. <\/p>\n

This could mean they\u2019re inspecting a barrier in Algeria one day, then repairing a flood defence system in Thailand the next. <\/p>\n

\u201cWe work on a very responsive basis. If our customers need something urgently, we need to be able to respond to them quickly. The signal we were using wasn\u2019t giving us the reliability to do this,\u201d says Adam Robinson, Supply Chain Manager at Hesco. <\/p>\n

A lack of reliability meant the company\u2019s staff couldn\u2019t respond to customers in the way they wanted, so the company needed a reliable communications solution, to provide a seamless service whether staff were based in the US offices or on location. <\/p>\n

\u201cIt didn\u2019t feel professional hanging up on customers, clients and suppliers because a signal wasn\u2019t working. When you\u2019re constantly late for meetings or need to leave part-way through because a web conference isn\u2019t working, the frustration builds,\u201d adds Adam.\u00a0<\/p>\n

The company was also lacking a data package with the ability to accurately predict the cost of usage when abroad. <\/p>\n

\u201cTravelling to different countries that have different network providers was tough, and we needed to buy data bundles in every location,\u201d says Ben Jenkins, Technical Support Manager at Hesco. \u201cThe cost builds up, and it was frustrating not to have a consolidated solution.\u201d<\/p>\n

Hesco\u2019s support teams train and educate people, repair barriers and maintain defence systems in all parts of the world, so giving them the assurance they can contact base means they\u2019re able to feel secure, wherever they\u2019re located. <\/p>\n

\u201cWhen our teams are on the front-line, speed and efficiency is needed. A lot of territories they work in are hostile, so to be able to have regular and clear contact with our teams, and knowing they\u2019re safe, is very important,\u201d says Supply Chain Manager, Adam. <\/p>\n

\u201cSo from an operations side of things, we needed a solution that would give us that.\u201d<\/p>\n

Solution:
\n
\nA truly mobile solution <\/strong><\/p>\n

Hesco looked to Vodafone to provide a continuous and reliable service, and one that gave them the flexibility and adaptability they needed. Worry-free Roaming with Vodafone was chosen to meet their needs across the board.<\/p>\n

\u201cThe move to Vodafone was seamless. Our costs are now predictable and thanks to Worry-free Roaming with Vodafone, we know what the cost will be, based on where our teams are in the world,\u201d says Adam Robinson, Supply Chain Manager at Hesco. <\/p>\n

\u201cWe can take our standard package abroad and use our minutes and data for a small daily fee,\u201d adds Adam. \u201cIt allows our teams to travel without the worry and stress of a huge bill when they return.\u201d<\/p>\n

Benefits:<\/p>\n

Greater peace of mind <\/strong><\/p>\n

Straight away, the business stopped worrying about roaming charges and unreliable signal strengths.<\/p>\n

\u201cWe\u2019re no longer having to buy data every time we go somewhere, and we\u2019re not worrying about not getting a signal or service. Our costs are now predictable and we know what we\u2019re going to get charged at the end of each month,\u201d says Technical Support Manager, Ben. <\/p>\n

Hesco\u2019s communications are now much more flexible and adaptable to meet different needs. <\/p>\n

The business has seen plenty of practical benefits too, involving the safety and security of its staff around the world. <\/p>\n

\u201cWe have two people deployed in Eastern Africa and it\u2019s important that we know they\u2019re safe. By using mobile, whether it be a voice call or video call, we can know they\u2019re safe and well in these locations. Vodafone gives us a high level of confidence wherever we are,\u201d says Ben. <\/p>\n

Another benefit of using Worry-free Roaming with Vodafone has been the increase in staff productivity.<\/p>\n

\u201cStaff can now connect their laptops to their phones and use their data packages to access emails and the internet,\u201d says Adam. \u201cThis means they\u2019re worry-free and they don\u2019t need to go into the office or a suitable location with Wi-Fi.\u201d <\/p>\n

Other departments in the company have also seen an increase in flexibility and accessibility. <\/p>\n

\u201cBeing able to access our website and download documents with more ease has led to a clearer operation of marketing. <\/p>\n

\u201cOur various teams want to take technology for granted and now we can do that,\u201d concludes Ross. \t<\/p>\n","protected":false},"excerpt":{"rendered":"

Protecting property, protecting people Hesco manufacture, design and deploy defence barriers in several countries around the world. They are renowned for their rapidly deployable ConcertainerTM system that is used for both flood control and military fortification worldwide. Camp Bastion, the former British Army headquarters in Afghanistan, was named after the company and its iconic barrier […]<\/p>\n","protected":false},"author":21,"featured_media":17178,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[649,14],"tags":[646,579,137,647,648,651,652,653,654,655,644,656],"class_list":["post-17177","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manufacturing","category-more-news","tag-accessibility","tag-customer-service","tag-efficiency","tag-flexibility","tag-hesco","tag-roaming-charges","tag-service","tag-signal","tag-speed","tag-unreliable-signal-strengths","tag-vodafone","tag-worry-free-roaming"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/17177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=17177"}],"version-history":[{"count":0,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/17177\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/17178"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=17177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=17177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=17177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}