The cloud service provider\u2019s comprehensive Unified-Communications-as-a-Service (UCaaS) platform, Business One\u00ae, enables organisations to unify all their communications \u2013 fixed and mobile \u2013 in the
\ncloud. Built on top of Avaya Aura\u00ae, it includes advanced features including voice, video, messaging, presence, and web applications allowing a variety of intelligent features such as an intelligent voicemail service, OneVoicemail, which notifies callers of the user\u2019s presence based on the user\u2019s phone and mobile status, and meetings scheduled in the user\u2019s electronic calendar.<\/p>\n
\u201cWe provide the same feature set for all types of user \u2013 from a user with a traditional desk phone to employees who are mobile and have a smartphone,\u201d explains Engel M\u00f8ller. \u201cThey can all communicate and they see all their colleagues, their colleague\u2019s meetings and the status of any voice device- desk phone or mobile. And through OneNumber, users can have one number for all their devices, along with OneVoicemail \u2013 both managed through either an app or a browser tool.\u201d<\/p>\n
\u201cOur service is based on the Avaya Aura\u00ae Communications Manager; we have been able to combine this solution from a worldleading communications vendor with some specific Nordic market software to produce a unique offer that\u2019s very different from our competitors.\u201d – Peter Engel M\u00f8ller, Channel Director, Cirque.<\/p>\n
A complete, yet simple, solution<\/strong><\/p>\n Cirque\u2019s experience in the Telco world puts it in the unique position of being able to deliver every aspect of its complete UCaaS solution to its customers, reducing the Total Cost of Ownership and \u201cWe have always been a mobile and fixed line operator so we can deliver the complete solution,\u201d discloses Fosselius. \u201cAnd since we have the mobile and fixed line subscriptions, and we have the network, we are responsible for everything and that makes it easy to manage. It is easy for us to go to our customers and give them a total subscription price for each employee.\u201d<\/p>\n Not only has Cirque delivered a straightforward solution, Business One\u00ae is far in advance of its competitors. \u201cThe major telecommunications companies in Denmark don\u2019t have desktop phones, they don\u2019t have context, they don\u2019t have operator consoles and they don\u2019t integrate calendar systems,\u201d continues Value is delivered quickly, with little upfront investment<\/strong><\/p>\n Cloud Communication will play a vital role in ensuring Cirque\u2019s competitiveness into the future. This is a substantial opportunity for the company with businesses of all types and sizes \u2013 established and fledgling \u2013 to be able to benefit from its hosted UC solution. Established businesses can reduce costs, \u201cCost savings are often the initial reason as to why customers look to cloud solutions,\u201d Engel M\u00f8ller comments. \u201cThe initial investment is pretty much zero and you pay per user per month \u2013 moving expenditure from CAPEX to OPEX. To start a new company you only need a very small investment and you only have to pay for the subscription that suits each individual user.\u201d<\/p>\n A hosted solution also reduces the time and complexity of set up, as Fosselius reveals: \u201cAn on-premise solution may have a lead time of three to nine months and you need project managers, engineers and consultants to set it all up \u2013 it\u2019s a big project. With our cloud solution, which consists of one platform with some self-service and automation, it takes only a tenth of the implementation time.\u201d<\/p>\n Putting the focus back on\u00a0IT<\/strong><\/p>\n IT departments also benefit from Business One\u00ae \u2013 they no longer need an army of telecoms experts. Cirque is responsible for the infrastructure, the security and the software updates, ensuring the platform is secure and the latest technologies are available while IT\u2019s time is freed up to focus on core activities.<\/p>\n \u201cFor the past five or six years, IT departments have been acquiring responsibility for telecoms,\u201d observes Fosselius. \u201cBut the IT teams don\u2019t want to handle the telecoms themselves \u2013 they just want integration that works well. We are giving them the product they want.\u201d<\/p>\n Business One\u2019s benefits go beyond cost savings<\/strong><\/p>\n Even though cost savings are Cirque\u2019s customers\u2019 initial driver for adopting Business One\u00ae, longer-term benefits, such as higher productivity and improved customer service, increase the value the solution delivers. \u201cOur solution has enabled our customers to improve customer service,\u201d Engel M\u00f8ller tells us. \u201cWith one of our customers, when a client arrives, they can see who is able to help because the system knows who is where, who is on the phone and even who has which skills. Their clients no longer have to sit and wait.<\/p>\n \u201cAnother customer has seen the number of internal calls fall by 40 percent since there is no reason to call a colleague if you can see that person is not available. Giving the caller the right information Subscriptions focused on employee needs<\/strong><\/p>\n Cirque\u2019s customers include organisations of all sizes and across all industry sectors. Customers value the ability to base subscription levels on the specific needs and requirements of individual users. An interesting customer such as Gallup, for example, has employees split between being office-based, making a large number of outbound calls, and being out in the field using mobile connectivity. Another customer, Carepoint, on the other hand has employees spread across multiple offices with a totally different set of requirements.<\/p>\n
\nsimplifying the overall application and infrastructure management.<\/p>\n
\nFosselius.<\/p>\n
\nwhile new businesses can pay for the scalability they need as and when it comes \u2013 a great environment for growing a business.<\/p>\n
\nmeans you are not wasting their time looking for you when you are not available in the first place.\u201d<\/p>\n
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