A new study from voice security company, Aeriandi, has highlighted UK organisations\u2019 contradictory attitudes towards the voice channel, increasing the chances of their customers\u2019, employees\u2019 and partners\u2019 data being exposed to unauthorised parties \u2013 and as a result, falling foul of the new General Data Protection Regulation.<\/p>\n
The study was carried out at the recent IFSEC show in London, Europe\u2019s leading security event. One hundred visitors were asked a series of questions to understand their attitudes to voice technology plus their company\u2019s use of the voice channel to communicate with customers.<\/p>\n
An overwhelming number of respondents \u2013 70% \u2013 believe that securing the voice channel is an important part of the IT security mix, with 68% stating that it should fall under the scope of IT security. However, when questioned about who, within their company was responsible for voice, only around one third \u2013 37% \u2013 stated that it fell under the remit of their IT security team. The remaining 64% of respondents said that responsibility lay with the contact centre, customer care, general IT (not security) or telco and networking teams within their company.<\/p>\n
When it comes to the importance of voice and the voice channel, two thirds \u2013 69% \u2013 of those questioned responded that it is not a top priority for IT security. This view was reflected in the security posture of their own companies, with almost half \u2013 47% \u2013 stating that voice security was either not a priority, or a lower priority than other threats including malware, phishing and trojans.<\/p>\n
The contradiction in attitudes was highlighted by the fact that nearly three quarters of those surveyed \u2013 72% \u2013 believe that advances in voice technology pose a significant threat to enterprise security and 40% think that more resources should be allocated to protecting the voice channel within their company.<\/p>\n
Matt Bryars, Co-founder and CEO of Aeriandi, said: \u201cWe live in an age where the topic of data security is barely out of the news. Many organisations live and die by their ability to keep our data safe, which is why billions of pounds a year are spent on doing just that. However, a chain is only as strong as its weakest link and for many organisations, the voice channel is an often overlooked vulnerability that ends up being its downfall. With estimates that between 30 to 50% of all fraud incidents are initiated with a phone call, organisations must give the voice channel equal priority to other cyberattack vectors.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
A new study from voice security company, Aeriandi, has highlighted UK organisations\u2019 contradictory attitudes towards the voice channel, increasing the chances of their customers\u2019, employees\u2019 and partners\u2019 data being exposed to unauthorised parties \u2013 and as a result, falling foul of the new General Data Protection Regulation. The study was carried out at the recent […]<\/p>\n","protected":false},"author":21,"featured_media":22905,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[57,14,6617,23],"tags":[6766,4969,564,2109,4228,1931,3878,7984,7985],"class_list":["post-22890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-enterprise-security","category-more-news","category-research","category-united-kingdom","tag-aeriandi","tag-cyberattack","tag-cybersecurity","tag-data-security","tag-enterprise-security","tag-general-data-protection-regulation","tag-it-security","tag-voice-channel","tag-voice-security"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/22890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=22890"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/22890\/revisions"}],"predecessor-version":[{"id":22904,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/22890\/revisions\/22904"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/22905"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=22890"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=22890"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=22890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}