{"id":24125,"date":"2018-08-22T08:22:54","date_gmt":"2018-08-22T07:22:54","guid":{"rendered":"http:\/\/www.intelligentcio.com\/eu\/?p=24125"},"modified":"2018-09-19T14:56:06","modified_gmt":"2018-09-19T13:56:06","slug":"iot-failures-plague-64-of-users-worldwide-as-cloud-complexity-surges","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/eu\/2018\/08\/22\/iot-failures-plague-64-of-users-worldwide-as-cloud-complexity-surges\/","title":{"rendered":"IoT failures plague 64% of users worldwide as cloud complexity surges"},"content":{"rendered":"

Fifty-two percent of consumers worldwide are now using Internet of Things (IoT) devices, yet 64% of those have already encountered performance issues \u2013 according to a global survey of 10,000 consumers, announced by software intelligence company, Dynatrace. On average, consumers experience 1.5 digital performance problems every day and 62% of people fear the number of problems they encounter will increase due to the rise of IoT.<\/p>\n

For organisations deploying IoT strategies, these results indicate a critical need to master two things. Firstly; escalating IT complexity, thanks to new cloud technologies, microservices and the pressure to innovate faster. Secondly; the necessity to build out well-planned IoT monitoring and performance strategies to ensure sound application delivery and a great digital experience.<\/p>\n

The Dynatrace ‘IoT Consumer Confidence Report: Challenges for Enterprise Cloud Monitoring on the Horizon<\/em>‘ can be downloaded here<\/a>.<\/p>\n

Dave Anderson, Digital Performance Expert, elaborated on the report findings and the challenges they pose to corporations: \u201cThe delivery chain behind every connected device is extremely complex. Businesses are already struggling with cloud complexity, but IoT magnifies this with sensors, masses of new data and dynamic containerised workloads.<\/p>\n

\u201cConsumers are already reporting problems with everything from medical applications, smart meters, car door locks and virtual personal assistants, to smart thermostats and fridges. Their patience is at an all-time low and they simply won\u2019t tolerate a poor experience. Yet, we haven\u2019t even seen the era of IoT take off to its full potential \u2013 it\u2019s just getting started. The imperative is on companies to find ways to process, analyse and manage the IoT delivery chain holistically and with deep insight, so they know exactly what\u2019s happening and where issues are arising in real time. This is not an easy task.\u201d<\/p>\n

IoT on the road<\/strong><\/p>\n

The digital performance failures consumers are already experiencing with everyday technology is potentially making them wary of other uses of IoT. Eighty-five percent of respondents said they are concerned that self-driving cars will malfunction – leading to high-speed collisions. Even more concerning, 72% feel it is likely software glitches in self-driving cars will cause serious injuries and fatalities. Furthermore, 84% of consumers said they wouldn\u2019t use self-driving cars due to a fear of software glitches.<\/p>\n

\u201cThe reality is IoT glitches could be fatal. Consumers are understandably concerned and that\u2019s why it will be important for the industry to demonstrate it\u2019s taking a new, more robust approach to ensure software doesn\u2019t compromise our safety,\u201d Mr. Anderson continued.<\/p>\n

Aside from self-driving cars, 86% of consumers expressed concern that digital locks will see them locked out of their vehicles, while 67% predict serious issues on the roads due to performance problems with Smart City traffic lights.<\/p>\n

IoT in healthcare<\/strong><\/p>\n

Concerns around IoT performance were also underlined when consumers were asked about healthcare, another area where software issues are a huge concern. Sixty-two percent of consumers stated they would not trust IoT devices to administer medication; this sentiment is strongest in the 55+ age range, with 74% expressing distrust.<\/p>\n

There were also specific concerns about the use of IoT devices to monitor vital signs, such as heart rate and blood pressure. Eighty-five percent of consumers expressed concern that performance problems with these types of IoT devices could compromise clinical data.<\/p>\n

IoT in the home<\/strong><\/p>\n

As well as the automotive and healthcare industry, the home is also set to be transformed by the IoT. Smart locks are used for security, while other IoT devices control thermostats, lighting and cameras. However, the research revealed 83% of consumers are concerned about losing control of their Smart Home due to digital performance problems. More specifically, the survey showed:<\/p>\n