Software intelligence company Dynatrace, has announced that global information services firm Experian has selected Dynatrace\u2019s AI-powered, software intelligence platform to enhance service excellence and to meet the challenges of its increasingly complex enterprise cloud environment. Experian will be using Dynatrace as part of its strategy to continue to consolidate down to a limited set of strategic IT platforms, enabling Experian to continue to evolve the service delivery through simplified, automated cloud operations.<\/p>\n
\u201cWhen a customer walks in to purchase goods from a department store or applies online for credit, Experian\u2019s data service needs to be delivered with speed and accuracy. We simply can\u2019t slow down or interrupt the customer experience. That\u2019s why we selected Dynatrace as it will help us enhance service delivery and improve IT productivity through automated IT Operations,\u201d said Jonathan Hayes, VP of Global IT Service Excellence at Experian.<\/p>\n
The Dynatrace platform will sit at the core of the Experian IT Operations architecture where it will auto-discover and monitor business-critical applications, processes, services and hosts within Experian\u2019s IT ecosystem, along with its inter dependencies, to create a continuously updated, real-time service map. Its AI capabilities will deliver precise and actionable root cause analysis of potential performance issues, which will allow the Experian team to work on fast remediations, including auto \u2018non-human\u2019 remediations.<\/p>\n
\u201cThe AI paves the way for autonomous operations, enabling us to create auto-remediation workflows that remove the need for human intervention in the resolution of recurring problems,\u201d said David Shepherd, Service Delivery Manager, Global IT Service Excellence at Experian.<\/p>\n
The deep configuration management database (CMDB) integration capabilities in Dynatrace will be invaluable in enabling Experian to manage its highly dynamic application infrastructure by automating the detection of IT service components and dependencies, then synchronising that with ServiceNow. This allows the CMDB to be maintained in real-time, with far greater simplicity, accuracy and richer detail than can be achieved with more traditional approaches.<\/p>\n
\u201cWe are consolidating down to a few strategic IT platforms with Dynatrace and ServiceNow at the core to improve productivity through automated processes. Over time, Dynatrace will displace several legacy monitoring tools and enable automated deployments,\u201d Shepherd said. \u201cWith our continued move to Monitoring-as-a-Service (MaaS) and the increasing use of cloud and containers, we needed a broader solution that allows us to move from manual to automated processes. We looked at a couple of alternatives, but Dynatrace\u2019s software intelligence platform won because of its cloud-first, simple to deploy approach that does a lot of the automation for you.\u201d<\/p>\n
\u201cClearly, it’s best-of-breed in terms of technology. But more important is our relationship; there is a true sense of partnership, with Dynatrace constantly suggesting ideas, listening to us and delivering innovation to ensure we continue to build on our success. That\u2019s why I\u2019m so excited to see what we can achieve with the new software intelligence platform,\u201d Hayes concluded.<\/p>\n","protected":false},"excerpt":{"rendered":"
Software intelligence company Dynatrace, has announced that global information services firm Experian has selected Dynatrace\u2019s AI-powered, software intelligence platform to enhance service excellence and to meet the challenges of its increasingly complex enterprise cloud environment. Experian will be using Dynatrace as part of its strategy to continue to consolidate down to a limited set of […]<\/p>\n","protected":false},"author":21,"featured_media":24670,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,14,29],"tags":[158,8907,5307,8485,8908,7939,7968],"class_list":["post-24598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud","category-more-news","category-software","tag-ai","tag-automated-cloud","tag-dynatrace","tag-experian","tag-monitoring-as-a-service","tag-servicenow","tag-software-intelligence-platform"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/24598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=24598"}],"version-history":[{"count":3,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/24598\/revisions"}],"predecessor-version":[{"id":25026,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/24598\/revisions\/25026"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/24670"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=24598"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=24598"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=24598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}