{"id":33324,"date":"2019-08-30T11:18:41","date_gmt":"2019-08-30T10:18:41","guid":{"rendered":"https:\/\/www.intelligentcio.com\/eu\/2019\/08\/30\/transforming-customer-experience-in-financial-services\/"},"modified":"2019-08-30T15:56:17","modified_gmt":"2019-08-30T14:56:17","slug":"transforming-customer-experience-in-financial-services","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/eu\/2019\/08\/30\/transforming-customer-experience-in-financial-services\/","title":{"rendered":"Transforming customer experience in financial services"},"content":{"rendered":"\n<p>Many organisations have a hard time staying out of their own way, which can lead to poor customer experience.<\/p>\n\n\n\n<p>Appian says that you should listen to your customers as they are the greatest source of information you have and your greatest asset.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Transforming Customer Experience in Financial Services: Roadblocks to Unified Experiences\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/SY9tibJrSbY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Many organisations have a hard time staying out of their own way, which can lead to poor customer experience. Appian says that you should listen to your customers as they are the greatest source of information you have and your greatest asset.<\/p>\n","protected":false},"author":25,"featured_media":33325,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[77],"tags":[12766],"class_list":["post-33324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","tag-appian"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/33324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=33324"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/33324\/revisions"}],"predecessor-version":[{"id":33347,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/33324\/revisions\/33347"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/33325"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=33324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=33324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=33324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}