MuleSoft, provider of a leading platform for building application networks, has announced that HSBC is leveraging MuleSoft\u2019s Anypoint Platform to build a digital banking platform to power the bank of the future. As one of the largest banking and financial services organisations in the world, HSBC is taking advantage of open banking to drive new, connected experiences for its more than 38 million customers worldwide. With MuleSoft and its Anypoint API Community Manager, HSBC is building APIs that securely unlock access to core banking products to enable collaboration with partners, accelerate innovation and open new revenue channels.<\/p>\n\n\n\n
The rise of PSD2 requirements and open banking are requiring financial institutions to share customer data with third-party developers via APIs. Connected customer experiences have become the new battleground. Banks are going through a revolution where they must move from transactions to personalised interactions and digital services for customers. HSBC is leveraging an API strategy to develop a digital platform and co-create new experiences with a broader ecosystem of developers and partners.<\/p>\n\n\n\n
\u201cHSBC is driving incredible innovation in the era of open banking\nthrough API-led connectivity,\u201d said Dinesh Keswani, group CTO and CIO of retail\ndigital banking, HSBC. \u201cWe are moving to serving customers across multiple\nonline and offline channels. With MuleSoft, HSBC has built thousands of APIs in\nan application network and deployed them across multiple environments to\ndeliver new and consistent experiences. We\u2019ve been able to reduce our app\ndevelopment time by 75% and release new functionality to consumers every two\nweeks versus once a quarter.\u201d<\/p>\n\n\n\n
Building a digital banking platform<\/strong><\/p>\n\n\n\n HSBC realised that the bank of the future will be a digital platform, powered by a collection of APIs that enable truly connected, multi-channel experiences. The bank chose MuleSoft and its API-led approach to connectivity to develop a shared services platform for secure asset reuse and business self-service. HSBC was able to turn its core banking products, including credit cards, mortgages and payments, into APIs in an application network that can be easily and quickly assembled to create new experiences. <\/p>\n\n\n\n For example, HSBC can draw data from legacy systems using APIs to\nenable new features, such as showing customers an overview of their spending\nacross all their bank accounts.<\/p>\n\n\n\n Building APIs with MuleSoft, HSBC can unlock its backend systems\nand connect them with trusted third parties to develop a range of other new\ncustomer-facing services. By enabling an API ecosystem to innovate on top of\nits core bank platform, HSBC can drive speed, agility and innovation at scale\nto deliver more value for its customers.<\/p>\n\n\n\n Tapping into the API economy<\/strong><\/p>\n\n\n\n In the same way that APIs have accelerated internal innovation, external APIs present the opportunity for HSBC to collaborate with partners and create new revenue channels. In this new API economy, developers are HSBC\u2019s new customers and developer portals are the new customer storefront. To engage and evangelise its APIs to developers, HSBC is leveraging API Community Manager built on Salesforce Community Cloud and Salesforce Service Cloud to deliver an internal and external developer portal that will span more than 30 markets and three global businesses.<\/p>\n\n\n\n API Community Manager uniquely combines a full-featured API portal\nand industry-leading digital experience capabilities, transforming how teams\ncollaborate across the entire lifecycle of an API program. With API Community\nManager, HSBC can easily build and engage API ecosystems, so it can foster new\npartnerships to deliver joint business value and innovate faster. For example,\nHSBC\u2019s Mortgage API could be applied to home buying websites so that consumers\ncan filter houses for which they are pre-approved.<\/p>\n\n\n\n \u201cWith MuleSoft supporting our API program, HSBC is leading innovation in a highly competitive developer-driven third-party ecosystem,\u201d said Keswani. \u201cUsing Anypoint Platform, we can easily integrate with new internal and external applications and create new digital capabilities that deliver personalised experiences.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" MuleSoft, provider of a leading platform for building application networks, has announced that HSBC is leveraging MuleSoft\u2019s Anypoint Platform to build a digital banking platform to power the bank of the future. As one of the largest banking and financial services organisations in the world, HSBC is taking advantage of open banking to drive new, […]<\/p>\n","protected":false},"author":21,"featured_media":35588,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42,27,93,24],"tags":[13929,13930,3106,2958,9631],"class_list":["post-35585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-finance","category-intelligent-technology-newsletter","category-top-stories","category-used","tag-anypoint-platform","tag-api-community-manager","tag-digital-banking","tag-hsbc","tag-mulesoft"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/35585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=35585"}],"version-history":[{"count":8,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/35585\/revisions"}],"predecessor-version":[{"id":35594,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/35585\/revisions\/35594"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/35588"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=35585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=35585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=35585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}