{"id":77534,"date":"2022-09-28T08:17:57","date_gmt":"2022-09-28T07:17:57","guid":{"rendered":"https:\/\/www.intelligentcio.com\/eu\/?p=77534"},"modified":"2023-05-25T11:25:47","modified_gmt":"2023-05-25T10:25:47","slug":"building-back-better-government-services-falling-behind-on-digital-adoption-as-red-flags-reported","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/eu\/2022\/09\/28\/building-back-better-government-services-falling-behind-on-digital-adoption-as-red-flags-reported\/","title":{"rendered":"Building back better: Government services falling behind on digital adoption, as red flags reported"},"content":{"rendered":"\n<p><em>As the UK Government and public sector seeks to \u2018build back better\u2019 from the COVID-19 pandemic, connectivity funding is revealed as the key to successful growth. We explore this in further detail; drawing on findings from Neos Network\u2019s report on Digital Transformation.<\/em><\/p>\n\n\n\n<p>The public sector is being left in the digital dark ages due to insufficient investment in core IT connectivity systems. A new report has found that the public sector only met around a third of key indicators for successful Digital Transformation initiatives, scoring lower than all other industries involved in the study.<\/p>\n\n\n\n<p>These real-world indicators were identified in a survey of 247 medium-to-large UK organisations and data, cloud and network infrastructure service providers. Overall, four in every five UK organisations are unable to scale plans to their fullest potential with current connectivity arrangements. Just 20% of UK organisations state that they\u2019re in a position to undertake Digital Transformation plans.<\/p>\n\n\n\n<p>Conducted by leading&nbsp;dedicated Internet access&nbsp;and business connectivity provider, Neos Networks, the findings highlight challenges the&nbsp;public sector&nbsp;faces in \u2018building back better\u2019. The report also focuses on what\u2019s needed to ensure UK business has future-ready systems and just how many companies need connectivity investment to grow.<\/p>\n\n\n\n<p>The findings come after an independent report from the&nbsp;Digital Economy Council, which stated that the state of government digital services was \u2018one of the greatest barriers\u2019 to civil service innovation.&nbsp;<\/p>\n\n\n\n<p>Responding to Neos Network\u2019s report on Digital Transformation, 84% of organisations state that their Digital Transformation plans&nbsp;have accelerated due to COVD-19. For almost half (49%) of those surveyed, these plans have been accelerated by a year&nbsp;or more. Almost every organisation (98%) said they consider Digital Transformation to be important to their future strategy.<\/p>\n\n\n\n<p><strong>The factors that influence public sector Digital Transformation success<\/strong><\/p>\n\n\n\n<p>The report found that four in five companies saw a &#8216;highly successful&#8217; Digital Transformation success rate when up to 20% or more of the Digital Transformation budget was devoted to connectivity or networking. For companies allocating 10% or less of their budget to connectivity or networking, the success rate dropped to one in five, illustrating the fundamental role that connectivity plays in digital development.<\/p>\n\n\n\n<p>The report highlighted 14 \u2018keys to success\u2019 surrounding Digital Transformation. The following factors are those most common to highly successful firms:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>90% \u2014 Recognition of significant benefits conferred by SD-WAN (which include proactive management, better performance information and control of applications)<\/li><li>74% \u2014 IT department is always involved in specifying and implementing connectivity solutions used in Digital Transformation<\/li><li>72% \u2014 Connectivity and networking budget is 10% or more of the overall Digital Transformation budget<\/li><li>72% \u2014 Have a &#8216;very supportive&#8217; telecoms partner<\/li><li>63% \u2014 Seeing securing remote Internet connections as very important<\/li><\/ul>\n\n\n\n<p>Industries that embraced these Digital Transformation indicators are more likely to enjoy &#8216;highly successful&#8217; Digital Transformation outcomes. Energy and utility firms are best positioned &#8211; holding seven &#8216;keys to success&#8217; on average. They are closely followed by the transport sector, which has just under seven keys.<\/p>\n\n\n\n<p>The industry with the lowest score was the government and public sector, with just over five indicators met. However, the reality is that organisations from all sectors have work to do, with none demonstrating more than half of the 14 \u2018keys to success\u2019 identified.<\/p>\n\n\n\n<p>\u201cWith the economic landscape we\u2019re seeing right now, UK business desperately needs investment, particularly in the digital sphere,\u201d said Andy Bell, Sales Director for Public Sector at&nbsp;Neos Networks. \u201cWe know that connectivity is absolutely integral when organisations are pursuing Digital Transformation and this report bears that out: businesses\u2019 digital initiatives are more successful when there\u2019s a real focus on connectivity.<\/p>\n\n\n\n<p>\u201cWhen COVID-19 came along and enforced remote working, many \u2018digital dinosaur\u2019 organisations had no choice but to invest in connectivity. It\u2019s important to keep the momentum going though, because the UK needs advanced connectivity if it\u2019s to achieve economic growth in the current economic climate.&nbsp;<\/p>\n\n\n\n<p>\u201cAnd looking further ahead, the education sector cannot be allowed to lag behind when it comes to digital: the next generation must have access to up-to-date digital systems. After all, they\u2019re the ones who\u2019ll be powering tomorrow\u2019s economy.\u201d<\/p>\n\n\n\n<p>Lyall Creswell, Founder and CEO of&nbsp;Transport Exchange Group, also commented: \u201cThere&#8217;s no doubt that COVID-19 has accelerated Digital Transformation initiatives. In our industry, this has been driven primarily by changes to consumer behaviour and the huge increase in online purchases and more deliveries. Consumers have warmed to the idea of using e-commerce for everything from grocery shopping to financial transactions, and this has had a massive impact on the logistics industry.<\/p>\n\n\n\n<p>\u201cOne of the biggest issues in our sector is a skills shortage \u2013 most courier and haulage businesses don\u2019t have dedicated IT resource to map out a proper Digital Transformation strategy and implement the right tech. Sometimes, there\u2019s also a reluctance to fully support digitalisation. But there\u2019s been a sharp contrast around the acceptance of digital workflow pre and during the pandemic.\u201d<\/p>\n\n\n\n<p>\u201cIt\u2019s easy to be consumed by day-to-day work and put off large projects like Digital Transformation until next year,\u201d said Pete Hanlon, CTO at&nbsp;Moneypenny. \u201cIt\u2019s also easy to think that it\u2019s just a technology project, rather than business change. Without the right level of focus and buy-in from across all areas of the business, Digital Transformation will never happen.<\/p>\n\n\n\n<p>\u201cCompanies that are more agile and take a digital-first approach have been best placed to ride out the challenges over the past two years. I believe we will see an unprecedented level of investment in Digital Transformation over the next few years as more and more companies adopt a similar digital-first approach. This investment can only be a good thing for the post-pandemic recovery.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the UK Government and public sector seeks to \u2018build back better\u2019 from the COVID-19 pandemic, connectivity funding is revealed as the key to successful growth. We explore this in further detail; drawing on findings from Neos Network\u2019s report on Digital Transformation. The public sector is being left in the digital dark ages due to [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":77535,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9442,497,1489,62,93,24],"tags":[76,17794],"class_list":["post-77534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-government","category-insights","category-regional-news-newsletter","category-top-stories","category-used","tag-digital-transformation","tag-neos-network"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/77534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/comments?post=77534"}],"version-history":[{"count":6,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/77534\/revisions"}],"predecessor-version":[{"id":78666,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/posts\/77534\/revisions\/78666"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media\/77535"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/media?parent=77534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/categories?post=77534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/eu\/wp-json\/wp\/v2\/tags?post=77534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}