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Customer efficiency is main aim of Kuwaiti solutions provider

Customer efficiency is main aim of Kuwaiti solutions provider

Software

Hakim Jamali, Abbas Tapiya and Mazahir Wagh of Expert Business Solutions at the HR Summit & Expo in Dubai

Expert Business Solutions is one of the most trusted technology providers in Kuwait. Intelligent CIO discovers more about the company and how it keeps its customers happy.

Expert Business Solutions is a leading business solutions provider in Kuwait and the Middle East with core competence in implementing, integrating and outsourcing ERP, Human Resource Management Systems and custom developed solutions.

The company’s core product eNfinity, is a comprehensive suite of Enterprise Resource Planning. The product incorporates best practices in the areas of finance, inventory control, procurement, sales, human resources, payroll and real estate.

Expert Business Solutions has emerged as a complete IT solutions provider for the region with more than 15 years of experience. Its goal is to increase its customer’s productivity and efficiency by providing integrated, yet customisable, state-of-the-art software and an unequalled training programme with ongoing after-sales support.

We asked Hakim Jamali, Manager- Enterprise Solutions for Expert Business Solutions, questions about the company and what it does.

When end-users are looking to implement an ERP solution what factors should they consider?

There are many factors to choosing the right ERP, look for the specialisation industry the ERP belongs to, it can be checked by cross referring the client references for the vendor.

Years of existence of the product and its adaptation to technological changes helps in deciding the long-term credibility of the company.

Customers should look how the current requirements match the present and future needs. The desire to get the most comprehensive system leads to huge financial investment but can lead to difficulty in user adoption thus resulting in a failed implementation.

Post implementation support from the vendor is the most important factor and the level of support provided by the vendor is the key to user satisfaction.

When end-users are looking to implement a Human Resource Management System what factors should they consider?

A Human Resource Management System should comply to local rules and regulation. It must be scalable and versatile in case of any changes in regulations or internal company policy. The vendor must be capable of providing timely and quick support.

What are the key features of Expert Business Solutions’ core product eNfinity?

The cloud offering gives it an upper hand in the region. It’s not only cost-effective but requires zero maintenance. It is specially designed for small to mid-size businesses who desire to have a cost-effective system with no maintenance.

The feature rich and highly parameterised configuration enables it to cater for various complex scenarios which might vary from business to business, thus resulting in a quick implementation with few customisations.

Strong local teams with experienced functional consultants not only drive the implementation in the right direction but train the users to apply the best processes.

The combination of having the latest technology and using the best technology creates a smooth user interface and provides a strong road map for the product development.

How can Expert Business Solutions increase the productivity of end-users?

Expert Business Solutions has been in business for 18 years and we have more than 350 clients. We take care of clients and listen to their problems, desires and wishes. It has helped us to develop a strong system with contented clients and long-term retention.

By helping to automate our clients’ systems we have made their day-to-day life easier by providing them with a strong and robust system.

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