Kuwait-based Al Mulla Office Automation Solutions (OAS) has launched a fleet of custom-built, temperature-controlled service delivery vehicles, as a part of its commitment to provide quality services and products to its customers.
The fleet vehicles were specifically designed to meet the growing needs of OAS’s advanced products and on-the-go service requirements. All vehicles were manufactured in-house by the research and development (R&D) team of transport refrigeration division of Al Mulla Industries Co., in coordination with the technical team of Konica Minolta.
The company uses these vehicles for servicing printers and other office automation products, as well as for the transport of fast-moving spare parts and consumables such as toners that require temperature-controlled atmosphere for effective functioning.
Al Mulla Office Automation Solutions focuses on providing its customers the best after-sales experience through a team of 62 trained service personnel, who ensure minimal machine downtime for customers. The service team uses these new custom-made vehicles to provide better service and faster delivery.
These vehicles are operated as a part of the company’s other recent innovative initiatives such as system driven auto-complaint management dashboard for real time service call monitoring, database integrated management systems for sales and service, fully responsive website and an Android and IOS platform based customer service mobile app.