The National Bank of Kuwait (NBK) has been named as the ‘Best Consumer Digital Bank’ and the ‘Best in Mobile Banking’ in Kuwait by Global Finance magazine.
Global Finance, headquartered in New York, was founded in 1987 and is one of the leading publications specialised in economic research and analysis. The magazine has readers in 188 countries.
Winning banks were chosen among entries evaluated by a world-class panel of judges consisting of financial and technology sector leaders and under the supervision of Infosys, a global leader in consulting, technology and Digital Transformation, in collaboration with the magazine’s staff.
The magazine uses a variety of subjective and objective criteria for choosing the winners, including: the strength of strategy for attracting and servicing digital customers; success in getting clients to use digital offerings; growth in numbers of digital customers; breadth of product offerings; evidence of tangible benefits gained from digital initiatives; and web/mobile site design and functionality.
NBK strives to maintain its leading position as a digital banking pioneer through continuously offering new and innovative digital services and introducing Digital Transformation standards in traditional bank branches.
NBK Mobile Banking and NBK Online Banking are among the key services offered by the bank as it caters to the young population in Kuwait, with over 63% under the age of 30. Moreover, Kuwait has one of the highest Internet and mobile penetration levels in the world.
In 2018, NBK achieved strong growth in mobile transactions, which increased by 40% year-on-year, thus confirming the success of its efforts aimed at encouraging customers to use digital banking channels.
Digital Transformation is a main pillar of Consumer Banking Group’s strategy that supports NBK Group’s main objective by fulfilling customers’ needs and requirements.
NBK Mobile Banking is a safe and easy channel to manage accounts from anywhere and at any time. Customers can conveniently open a new account, view transactions made on accounts and credit cards, check their NBK Miles Points and NBK Rewards Program Points, pay outstanding credit card balance, pay bills online, find the nearest branch, ATM or CDM in Kuwait, as well as submit an account statement request and order chequebooks, in addition to a wide array of services.
NBK Mobile Banking is constantly evolving by adding new and innovative services and improving existing services. Some of the newest features include managing banking cards while traveling, increasing the monthly transfer limits and updating customers’ contact information.