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How Starbucks is using AI to improve the customer experience

At Microsoft’s Build conference, Starbucks showed how Artificial Intelligence is helping them better predict what customers may be in the mood for, taking into account factors such as weather, location and user preferences.


Protecting your enterprise with Privileged Access Management

With traditional perimeter security tools unable to cope with advanced cyberattacks, John Hathaway, Regional Vice President – Middle East and India at BeyondTrust, tells Intelligent CIO about the benefits of Privileged Access Management (PAM). He says: “Modern PAM technology can ensure that only authorised individuals have access to your powerful privileged accounts and only in […]


CITRA and Microsoft supercharge IT skills set in Kuwait

The Communication and Information Technology Regulatory Authority (CITRA), in association with Microsoft, has held its inaugural OpenHack event in Kuwait. The event is designed to supercharge skill sets of the country’s software architects and developers to solve common industry challenges and become Artificial intelligence specialists. The three-day event was held in Sheraton Kuwait, Kuwait City, […]


Customer efficiency is main aim of Kuwaiti solutions provider

Expert Business Solutions is one of the most trusted technology providers in Kuwait. Intelligent CIO discovers more about the company and how it keeps its customers happy. Expert Business Solutions is a leading business solutions provider in Kuwait and the Middle East with core competence in implementing, integrating and outsourcing ERP, Human Resource Management Systems […]


SAS named a leader in multimodal PAML solutions by research firm

SAS has been named as a leader in predictive analytics and Machine Learning (PAML) solutions by independent research firm The Forrester Wave. SAS, a leader in analytics, business intelligence and data management software, has been named a leader in The Forrester Wave™: Multimodal Predictive Analytics and Machine Learning Solutions, Q3 2018. The report noted that “SAS […]


Royal Dental Center in Kuwait goes paperless using PROMED

Royal Dental Center (RDC) has gone completely paperless using PROMED – Clinical Management System. RDC’s successful partnership with software provider PROACT United has made the dental centre smart and paperless, saving time, space and stationary. PROACT United’s PROMED system starts with the call centre and offers patients the ability to book an appointment. This leads […]


Three trends that will disrupt MEA’s supply chain industry in 2019

Gautam Kumar, Co-Founder and COO, FarEye, looks at four major supply chain and logistics trends that are going to impact businesses in the MEA region. Thanks to customer expectations, the supply chain and logistics industry have evolved significantly over the past few years. Brick and mortar processes of delivering goods and services are just not […]


Avaya elevates Voice Recognition technology to enhance service

Digital Transformation is all about facilitating enterprises to use technology to improve traditional processes. With Voice Recognition technology about to make a big impact on businesses in the region, Avaya has been at the forefront of its development. Avaya has developed the integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication […]


Alghanim Industries scoops award for payment process project

Alghanim Industries, one of the largest privately-owned companies in the Middle East and founded in Kuwait, has been recognised at the Adam Smith Awards 2018. Representing Alghanim Industries, Richard Quinlan, Corporate Controller, Sonal Gupta, Head of International Accounts and Pramod Bhattiprolu, Senior Manager, Corporate Treasury received the award for the Best in Class Treasury Solution […]


Honeywell hosts technology symposium in Kuwait

Honeywell, a global software industrial leader, organised a technology symposium in Kuwait to support the country’s long-term vision of building Smart Cities and creating a sustainable future. The Honeywell Technology Symposium 2018 was held at the Radisson Blu Hotel and focussed on the theme of ‘Experience the IoT Evolution in Kuwait’s Future Smart Buildings’. The […]


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