Fastly expert explains Internet outage

Fastly expert explains Internet outage

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Major websites were unavailable this morning (June 8) due to a significant Internet outage.

Web users were unable to access high-profile websites for about an hour and were met by a ‘Error 503 Service Unavailable’ message.

Nick Rockwell, Senior Vice President of Engineering and Infrastructure, Fastly, said: “We experienced a global outage due to an undiscovered software bug that surfaced on June 8 when it was triggered by a valid customer configuration change. We detected the disruption within one minute, then identified and isolated the cause, and disabled the configuration. Within 49 minutes, 95% of our network was operating as normal.

“This outage was broad and severe, and we’re truly sorry for the impact to our customers and everyone who relies on them.

“Even though there were specific conditions that triggered this outage, we should have anticipated it. We provide mission critical services, and we treat any action that can cause service issues with the utmost sensitivity and priority. We apologize to our customers and those who rely on them for the outage and sincerely thank the community for its support.” 

More details are available here.

At the time of the outage Mark Hendry, Director of Data Protection and Cyber Security at global legal business, DWF, said:  “The online presence of major organisations in the economy have been disrupted by a technical issue experienced by a commonly used service provider, Fastly.

“Amazon, Reddit. Bloomberg, The Financial Times, The New York Times, CNN, The Guardian, The Independent, The Spectator and UK Government are all reportedly affected, with websites being inaccessible to many users.”