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Embratel transforms Generali customer service with an omnichannel solution

Embratel transforms Generali customer service with an omnichannel solution

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Embratel has announced a partnership with Generali, one of the largest insurance groups in Europe, which has been operating in Brazil for 96 years, to implement the Omnichannel Customer Experience solution in its operations.

Through this service, Generali seeks to maintain the customer service with teams working remotely, without losing quality. Omnichannel Embratel is an intelligent cloud-based center that provides all the necessary infrastructure to digitize and automate the interaction between companies and their audiences.

Generali sought to improve the service experience with its customers with a solution that would enable contact through multiple channels efficiently. Omnichannel Embratel provides exactly that, with the simultaneous and interconnected use of different forms of communication to strengthen online and offline contacts and improve support for the public. Furthermore, Embratel performs the integration of data and voice services also contracted with the omnichannel platform.

Antonio João Filho, Executive Director of the Financial Market, Embratel, said: “Embratel developed a project capable of meeting Generali’s demands and providing more tools to keep the quality of contacts high, even with teams working from home.

“Now, Generali is able to guarantee efficiency strengthening relationships and achieving an important competitive advantage in the market. We are very happy to provide this Digital Transformation, making the customer experience something simple and effective.”

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