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CareAR offers Augmented Reality to improve response capacity

CareAR offers Augmented Reality to improve response capacity

ColombiaDigital TransformationEnergySoftwareTop Stories

CareAR, a Xerox company, is making the service experience more accessible alongside the benefits of Augmented Reality.

The company is utilizing innovative drone technology, taking the service industry to previously unthinkable places.

Ricardo Berrio, VP of Service Delivery for LATAM, Xerox, said: “Innovation has always been in Xerox’s history, which is why the company is working with Augmented Reality, expanding its portfolio of services for IT technicians to provide remote, visual guidance when the unexpected arises.”

CareAR allows adding layers of visual information to generate a precise and interactive conversation between the user and the specialist consultant. With these tools, a technician can see what is happening with the equipment and point out the different actions that can be carried out.

This technology can be adapted to drones or personal wearable devices, making it easier for operators, technicians, engineers and experts to enter and access difficult or risky locations, improving response capacity and efficiency where diagnostics, maintenance or reports are required.

Due to its infinity of uses and its popularity, Augmented Reality continues to grow. According to the statistics portal Statista, its global market is forecast to reach US$72.8 billion dollars in 2024. This is a growth of 54% compared to 2020.

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