Brazilian fibre broadband provider Nicnet is deploying Aprecomm\u2019s AI-driven customer experience platform across its network – as operators throughout Latin America face growing demand for reliable high-speed connectivity and proactive support services across residential and business markets.<\/p>\n\n\n\n
The S\u00e3o Paulo-based Internet provider will roll out Aprecomm\u2019s CX and CPE management suite, including AI-powered WiFi optimisation, cloud-based device management and automated network analytics. Deployment is already underway and is expected to reach 500,000 homes by the end of 2026.<\/p>\n\n\n\n
Nicnet said the platform will help transform support operations from reactive troubleshooting into a proactive model capable of identifying and resolving connectivity issues before customers contact technical teams.<\/p>\n\n\n\n
Walter Kotani, Director of Networks, Nicnet, said the partnership combines Artificial Intelligence with customer-focused operations to improve WiFi performance, reduce failures and support sustainable growth without hardware limitations.<\/p>\n\n\n\n
Aprecomm\u2019s technology is built on a self-healing WiFi framework that continuously adapts network performance based on user requirements and application demand. The company said its quality-of-experience algorithms provide broadband operators with real-time visibility into in-home connectivity, helping improve subscriber satisfaction while lowering operational costs.<\/p>\n\n\n\n
Research firm Analysys Mason said broadband providers investing in in-home service visibility are better positioned to compete as expectations around network stability and performance continue rising. Aprecomm recently received Frost & Sullivan\u2019s Innovation award and recognition from The Fast Mode for AI leadership across global technology markets and broadband innovation initiatives worldwide.<\/p>\n","protected":false},"excerpt":{"rendered":"
Brazilian fibre broadband provider Nicnet is deploying Aprecomm\u2019s AI-driven customer experience platform across its network – as operators throughout Latin America face growing demand for reliable high-speed connectivity and proactive support services across residential and business markets. The S\u00e3o Paulo-based Internet provider will roll out Aprecomm\u2019s CX and CPE management suite, including AI-powered WiFi optimisation, […]<\/p>\n","protected":false},"author":58,"featured_media":19421,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4674,51,74],"tags":[6686,7767,112,7853,7855,7856,119,7854,7566,7772,7769,7770],"class_list":["post-19420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-brazil","category-digital-transformation","tag-ai-networking","tag-aprecomm","tag-artificial-intelligence","tag-brazil-broadband","tag-broadband-analytics","tag-cloud-based-device-management","tag-customer-experience","tag-cx-platform","tag-fibre-broadband","tag-latin-america-telecoms","tag-nicnet","tag-wifi-optimisation"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/posts\/19420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/comments?post=19420"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/posts\/19420\/revisions"}],"predecessor-version":[{"id":19422,"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/posts\/19420\/revisions\/19422"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/media\/19421"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/media?parent=19420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/categories?post=19420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/latam\/wp-json\/wp\/v2\/tags?post=19420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}