Digital Transformation revolutionises enterprises across Middle East
Fadi Al Kfouf and Bushra Atassi of SkyTech which is helping businesses in Jordan transform themselves

Digital Transformation revolutionises enterprises across Middle East

With enterprises in Jordan utilising the most advanced technologies available today, its leading IT companies are succeeding in making their mark in the Middle East region.

With digital transformation becoming decisively established in Jordan, its tech companies are increasing their profile on the worldwide stage.

One example of this is ERP software provider SkyTech, established in 2014 and firmly established as a SAP Gold partner.

SkyTech, which operates mainly in the KSA, UAE, Iraq, Syria and Kuwait, as well as Jordan, specialises in SAP Business One for small and midsize companies, helping them develop and increase their profit through its team of professionals.

Its team has established a proven track record having delivered many successful implementations using best practices and the latest industry-specific expertise.

This is in addition to leveraging the latest technologies and innovations and focussing on customer satisfaction as its main goal.

The company strives to be the best at what it does in its industry, not only in the MENA region but worldwide as well.

Its mission is to lead in the innovation, consulting and development fields, while providing state of the art solutions and cost-efficient services.

Its implementations help to give companies a clearer view of the progress it is making – integrating all their key functions, maintaining their data and organising their operations through a unified database.

Once SAP ERP software is implemented on to an enterprise’s system, it starts to collect transactional business information which is then sorted into data tables.

This allows employees to quickly find any type of information needed to complete their tasks in order to achieve the best possible business outcome and reach goals.

SkyTech’s experts not only assist companies who want to install SAP ERP software but also enterprises who have already installed it and are not seeing the expected results.

It does this with the aim of getting them the information they need whenever and wherever they need it, supporting all functions of the organisation.

Some of the industries it has served include distribution, transportation, construction, medical, automotive, retail and manufacturing.

The company provides different levels of training for customers, students and consultants, in addition to consultation before and after the installation of the SAP ERP software.

Intelligent CIO spoke to Eng. Fadi Aqeel Al-Kfouf, CEO at SkyTech Limited, and Bushra Atassi, General Manager at SkyTech Limited, to find out more about digital transformation in the country.

Are enterprises in Jordan ready for digital transformation?

Yes, they are. Enterprises in Jordan are using the most advanced technologies and automated production lines.

How did SkyTech become a SAP Gold partner?

SkyTech was committed to deliver high quality sales and implementation, and after four years of working on this approach, SAP awarded SkyTech with Gold Partnership.

What SAP products do you supply to your customers?

SAP Business One, SAP S/4 HANA, SAP Lumira, SAP Crystal Reports, SAP Business Objects, SAP ByDesign and SAP SuccessFactors.

How do you support your customers after implementing a solution?

We provide a duration of free and on-going support prior to going live (fulfilment of implementation) and prior to that period, we offer monthly/annual support contracts.

How do you train customers to use their solutions?

We have a modified SAP’s ASAP Implementation methodology and enriched it with three-phase intensive training. Training is divided to key user training, function-based user training, management level training and administrative training. Training is done by many forms, some of it is one-on-one training, coaching and training the trainer.

How do you make sure customers have the latest version of SAP’s ERPs?

We study each update of SAP products and we implement it on our testing servers, and after knowing all the new updates, we offer it to customers that brings them better value and enhances their businesses.

What benefits do your customers get from SAP solutions?

SAP is the world’s number one ERP Software company, SAP products are built on huge experience and best practices and studies from the industry’s most advanced businesses. Implementing SAP does not just provide good software but also years of experience built internationally that will enhance business processes and bring high return of investment.

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