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ServiceNow partners with Cisco to enhance contact tracing capabilities

ServiceNow partners with Cisco to enhance contact tracing capabilities

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ServiceNow, a digital workflow company, has announced a new integration with Cisco DNA Spaces to enhance contact tracing with its Wi-Fi-enabled Proximity Reporting app.

The integration will help businesses returning employees to the workplace by monitoring their workspaces closely for physical distancing. The company has also added new capabilities to its ServiceNow Safe Workplace suite, making travel for business safer and more manageable.

The integration with Cisco DNA Spaces will allow joint customers of ServiceNow and Cisco to seamlessly import location-based data into the ServiceNow Contact Tracing app and identify potential interactions with an infected employee. Proximity Reporting from Cisco DNA Spaces allows customers to better understand the extent of each interaction and potential exposure to floors and buildings across the workplace. This is based on employees’ Wi-Fi network connections to laptops or mobile devices, so case managers can take immediate and informed actions. The new integrated solution will help to reduce workplace transmission of infectious diseases, like COVID-19, by identifying on-site employees who might have been in contact with an infected employee.

“We are committed to innovating and expanding the ServiceNow Safe Workplace suite to help businesses manage the new and complex workflows required to help keep employees healthy and workplaces safe,” said Blake McConnell, Senior Vice President of Employee Workflow Products at ServiceNow. “Through the power of the Now Platform, we are helping our customers navigate this uncharted territory and solve the unique challenges that arise as a result of the pandemic, so that companies and employees can feel confident and safe about returning to the workplace.”

“We’re thrilled to partner with ServiceNow to help our customers prioritise the health and safety of their workers,” said Rajesh Reddy, Head of Product, Cisco DNA Spaces. “By integrating Cisco DNA Spaces, the industry’s leading indoor cloud location platform, with the power of the ServiceNow platform, customers can more easily deploy and manage end-to-end return to workplace solutions. Our customers can confidently introduce return to work policies knowing they have a solution to react quickly to an incident, while also protecting the privacy of employees.”

ServiceNow also introduced the new Employee Travel Safety app as part of its Safe Workplace suite.

“To ensure safe business travel during the pandemic, it’s critical for NCR and our employees to establish best practices and commit to working together throughout the travel experience,” says Linda Sherman, Vice President of Global Sales Operations at NCR. “ServiceNow’s Employee Travel Safety app automates and simplifies the process of travel authorisation and approval while ensuring our policy guidelines are being adhered to. Ultimately, our focus is on the health and safety of our customers and employees and enabling them to do their jobs.”

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