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BNET opens service management centre to support Bahrain’s telecoms service providers

BNET opens service management centre to support Bahrain’s telecoms service providers

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Bahrain’s National Broadband Network (BNET), has opened its new service management centre (SMC) to support all of Bahrain’s licensed service providers.

BNET was launched in 2019 and is responsible for providing broadband network services across the Kingdom of Bahrain.

The launch of SMC has been established to provide 24 by 7 support for Service Assurance and order fulfillment related to all BNET products and services with the aim of enhancing customer experience.

Mohamed Bubashait, CEO, BNET, said: “Bahrain’s National Broadband Company is delighted to introduce its new SMC which has been developed to improve the delivery of services to its valued customers, the Kingdom’s licensed service providers. One of our main strategic pillars is to be a customer-experience focused company. Therefore, at BNET we aim to provide high quality services to Bahrain’s licensed service providers and cultivate meaningful relationships with each operator to ensure satisfaction.”

Ahmed AlSharafa, Chief Commercial Officer, BNET, added that: “Through BNET’s support to licensed service providers, end-user customers across Bahrain will benefit from enhanced experiences when applying for new or upgraded broadband services, making their journey faster and more efficient.”

AlSharafa said: “Developing our services is in line with our vision to enable licensed operators in Bahrain to deliver the latest high-speed fiber-optic services. Our goal is to connect 100% of all businesses and 95% of all households across the Kingdom, as part of efforts to ensure a resilient telecommunication infrastructure and support economic growth.”

BNET is an independent wholesale broadband provider. As part of Bahrain’s fifth National Telecommunication Plan, BNET provides next-generation wholesale fibre broadband connectivity to all licensed telecom operators in Bahrain.

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