Avaya and RingCentral Inc, have announced the global expansion and new features for Avaya Cloud Office by RingCentral as customer adoption continues to grow. Now available in 13 countries, Avaya Cloud Office is a UCaaS solution that reduces cost and complexity while empowering workforces to call and connect across any device and work environment.
Nearly 72% of businesses have been rethinking how they work and 74% of businesses say they are focused more on unified communications since the pandemic, but many organisations are still lacking a cloud-based unified communications solution that can meet the needs for people working across multiple locations and devices.
Alta California Regional Centre (ACRC), is a nonprofit corporation assisting over 25,000 clients with intellectual, physical and developmental disabilities. ACRC chose Avaya Cloud Office to transition 600 employees across nine locations from their on-premise phone system to a more flexible cloud communication solution and continue providing its important services for clients and their families.
“We wanted a well-known player in the industry who was rock-solid. With Avaya, we knew we’d get that from them with their cloud solution. They have been great to work with from start to finish,” explained Phil Adams, IT Engineer, ACRC. “Avaya has opened our eyes to what’s possible during and after the pandemic in terms of how work gets done. Now that we have Avaya Cloud Office, we’re re-evaluating our remote work policy for the long-haul.”
Avaya Cloud Office continues to add new features and functionality in a flexible and reliable package, and additional capabilities announced today include:
team connect, customisable key layout, salesforce integration, multi-account administration and conversation folders.
“Avaya Cloud Office has evolved significantly over the past year and has enabled many businesses to successfully transition to the cloud and gain the agility they need to withstand the pressures of today’s challenging social and economic environment,” said Elka Popova, Vice President – Information and Communications Technologies, Frost & Sullivan. “The new capabilities added to Avaya Cloud Office are likely to deliver considerable productivity and efficiency benefits to end users and IT admins alike. Avaya Cloud Office is enabling organisations of all sizes to effortlessly move away from on-premise systems to the benefits of cloud communications.”
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