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Hospitality

Winnow and Emaar Hospitality Group bring AI technology into UAE kitchen

A ground-breaking initiative in collaboration with the Ministry of Climate Change and Environment leverages AI technology to reduce food waste by 72% – or 250,000 meals – across 12 of Emaar’s commercial kitchens, in the hope of revolutionising food management in the UAE.  Winnow, a London-based tech company, in collaboration with the Ministry of Climate […]


Saudi’s Al Hokair Group boosts customer engagement with Capillary’s AI-driven solution

Al Hokair Group, a leading tourism, hospitality and entertainment group in KSA, has partnered with Capillary Technologies’ AI-driven CRM solutions to upscale its customer engagement initiatives. Capillary Technologies is a leading cloud-based software solutions provider that enables retailers to intelligently engage with their customers. The solution will help Al Hokair analyse its data to enhance […]


TIME Hotels elevates guest services with Avaya Communications Systems

The hotel group has cut its communications CapEx and OpEx by 30% while enabling guests to take advantage of immediate customer service via channels of their choice. Customer service, a hallmark of the hospitality industry, has been elevated significantly at all TIME Hotels properties thanks to the recent upgrade of the group’s communications and contact […]


Gourmet Gulf selects Finesse and Salesforce to digitally transform diner experience

Gourmet Gulf, a renowned hospitality company in the region, has selected Finesse, a global software system integrator and Salesforce, a global leader in CRM, to digitally transform, taking customer dining experience in the UAE to new heights. The UAE-based hospitality company’s partnership with Finesse and Salesforce is set to equip its business with diverse and […]


KSA’s largest fast food chain embarks on Digital Transformation with Capillary Technologies

Herfy Food Services Co, KSA’s largest fast-food chain, has announced that it has signed an agreement with Capillary Technologies, a leading cloud-based software solutions provider that enables brands to intelligently engage with their customers, to revamp its digital platforms for enhanced customer engagement and experience. Herfy is the largest quick service restaurant (QSR) chain in […]


Schneider Electric: Using analytics to cut consumption

Intelligent CIO caught up with Richard Francis, VP – End User and EcoStruxure Gulf and Pakistan, of Schneider Electric, to talk about the company’s innovative EcoStruxure architecture including its capacity for energy saving. What is Schneider Electric EcoStruxure architecture? It is, if we can summarise it, our eco-system for digitisation. What does it mean and […]


How hospitality can remain on the cutting edge of customer service

Every hotelier wants their establishment to remain competitive and technology can assist them in gaining an advantage over their competitors. Intelligent CIO spoke to Monzer Tohme, Regional Vice President, Middle East and Africa, Epicor Software, to discover how operators in the hospitality vertical can remain at the cutting edge of customer service. Could you start by shedding […]


Emaar Hospitality drives its digital transformation with Microsoft

A hospitality company based in Dubai has engaged with customers, empowered employees and optimised operations through its adoption of Microsoft Dynamics 365 for Finance and Operations. Microsoft has announced that Emaar Hospitality Group, the hospitality and leisure business of Dubai-based Emaar Properties, has chosen to adopt Dynamics 365 for Finance and Operations, as part of […]


Lebanon’s largest mall selects R&M for high-speed cabling

ABC is the most prominent mall and department store in Lebanon that offers a unique shopping, dining, leisure and entertainment experience. With more than a 75-year heritage built on the tradition of innovation, ABC was keen to ensure the best shopping experience for customers at its newest mall in Lebanon, ABC Verdun. For this reason, […]


Millennium Resort Mussanah in Oman deploys Aruba’s wireless technology

Millennium Resort Mussanah, an upscale lifestyle destination, beachfront resort in Oman, has deployed powerful new 802.11ac Wi-Fi technology from Aruba, a Hewlett Packard Enterprise company, in order to provide guests and staff with high-speed Wi-Fi. The implementation has resulted in excellent wireless coverage across the expansive 300 hectare property and a significant reduction in help […]


Intraconsult Telecom and Avaya to improve communications in Egypt

Avaya, a leading global business communications company, has announced it is working with Intraconsult Telecom to help organisations in Egypt achieve their digital transformation objectives. The two companies will focus on driving adoption of Avaya’s innovative solutions to key industry verticals in Egypt, enabling them to provide richer communications experiences to their customers and employees. […]


Abu Dhabi hotel deploys Aruba’s wireless technology to improve guest experience

Efficient Wi-Fi is more important than ever before to guests staying in hotels. That’s why one Abu Dhabi hotel called upon the expertise of Aruba – with the result of an effective high-density, wireless network and increased guest satisfaction.   Traders Hotel, Qaryat Al Beri, Abu Dhabi, which is part of the Shangri-la Group, has deployed […]


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