stc Group, has signed a strategic partnership with Nexthink, a global provider in Digital Employee Experience management. This partnership will support implementing digital employee experience, DEX management solutions to enhance stc Group service delivery and retain its position as a class digital provider.<\/p>\n\n\n\n
stc Group is a global digital enabler, comprising 13 subsidiaries across the Middle East, North Africa and Europe. The Group has diversified its offer over the years and is now a provider of innovative digital products and solutions, encompassing digital infrastructure, cloud computing, cybersecurity, Internet of Things, IoT, digital payments, digital media, and digital entertainment.<\/p>\n\n\n\n
This collaboration with Nexthink, a provider in user experience will allow stc Group to have real-time visibility into their entire IT environment – enabling the company to proactively identify and resolve IT issues, optimise performance, improve employee retention and enhance the overall digital workplace experience for employees.<\/p>\n\n\n\n
Since the implementation, stc Group improved their DEX scores by over 50%, resulting in fewer ticket escalations, faster issue resolution by 20% and happier, more productive employees.<\/p>\n\n\n\n
Hady Medhat, Regional Director and Saudi Arabia Country Manager, Nexthink said, “We are excited to announce that we are one of stc Group\u2019s primary technology partners as they embark on a transformative journey towards a digital-driven future. Our DEX solution has a unique position to empower stc Group in achieving its growth objectives by offering complete end-to-end employee-centric visibility, AI-driven diagnostics and automation capabilities. Together, we aim to set new benchmarks in the telecom industry and deliver exceptional value to stc Group\u2019s customers and employees.”<\/p>\n\n\n\n
With Nexthink’s DEX solution at its core, stc Group is poised to accelerate its digital transformation initiatives and unlock new opportunities for innovation and growth.<\/p>\n","protected":false},"excerpt":{"rendered":"
stc Group, has signed a strategic partnership with Nexthink, a global provider in Digital Employee Experience management. This partnership will support implementing digital employee experience, DEX management solutions to enhance stc Group service delivery and retain its position as a class digital provider. stc Group is a global digital enabler, comprising 13 subsidiaries across the […]<\/p>\n","protected":false},"author":59,"featured_media":103949,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,331,829,4115,791,332,389,13,79],"tags":[14774,18794,1449,6954],"class_list":["post-103910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-cloud","category-editors-choice","category-intelligent-technology-newsletter","category-ksa","category-software","category-telecom","category-top-stories","category-used","tag-dex","tag-hady-medhat","tag-nexthink","tag-stc-group"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/103910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=103910"}],"version-history":[{"count":5,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/103910\/revisions"}],"predecessor-version":[{"id":104210,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/103910\/revisions\/104210"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/103949"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=103910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=103910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=103910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}