ServiceNow, the AI platform for business transformation, has unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges.<\/p>\n\n\n\n
This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower – one central location to analyse, manage and govern the rapidly evolving world of agentic AI across every corner of a business. These advancements build on ServiceNow\u2019s two-decade expertise in driving exponential productivity across every person and every process by handling complex and ambiguous tasks that traditional automation cannot solve.<\/p>\n\n\n\n
ServiceNow\u2019s powerful new AI Agent Orchestrator ensures teams of specialised AI agents work together across tasks, systems and departments to achieve a specific goal. In addition, thousands of pre-built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for building fully customised agents, are ready to take action and drive exponential productivity at scale.<\/p>\n\n\n\n
Unlike others, ServiceNow AI Agents and their capabilities are built directly into the single, trusted ServiceNow Platform, so customers\u2019 existing investments in workflow, automation and data power agentic AI from day one. With access to billions of pieces of information and fuelled by millions of automations, knowledge sources and tools, ServiceNow AI Agents redefine productivity without limits.<\/p>\n\n\n\n
IDCprojects that 50% of organisations will use enterprise AI agents configured for specific business functions in 2025. While this promises a future where AI agents lift the burden of repetitive tasks and give people time back to focus on what really matters, many of today\u2019s agents are simply chatbots and not agentic. These single function AI agents fall short of this vision and further add to the hornet\u2019s nest of complexity – fragmented processes and siloed information stuck in outdated systems.<\/p>\n\n\n\n
Because ServiceNow built agentic AI directly into its platform, ServiceNow AI Agents have access to billions of pieces of information and millions of automations across customers\u2019 instances. This enables the AI agents to quickly learn the company’s knowledge and start using it right away to take effective action. ServiceNow AI Agents understand and adapt to business needs and take autonomous actions to get work done. With its single architecture, single data model and single platform, ServiceNow\u2019s approach to agentic AI helps drive faster, smarter results across every business process.<\/p>\n\n\n\n
\u201cIn a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,\u201d said Amit Zavery, President, Chief Product Officer and Chief Operating Officer at ServiceNow. \u201cAgentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out. With a single location to orchestrate agents and prevent sprawl, our AI agents collaborate like active participants at work, acting as true extensions of their human counterparts.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"
ServiceNow, the AI platform for business transformation, has unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower – one central location to analyse, manage and govern the rapidly evolving world of agentic AI across […]<\/p>\n","protected":false},"author":18,"featured_media":111624,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[809,332],"tags":[3211,19319,3432],"class_list":["post-111623","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-more-news","category-software","tag-ai","tag-amit-zavery","tag-servicenow"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/111623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=111623"}],"version-history":[{"count":2,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/111623\/revisions"}],"predecessor-version":[{"id":111626,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/111623\/revisions\/111626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/111624"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=111623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=111623"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=111623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}