{"id":115415,"date":"2025-03-18T10:47:56","date_gmt":"2025-03-18T10:47:56","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/?p=115415"},"modified":"2025-04-03T09:33:51","modified_gmt":"2025-04-03T08:33:51","slug":"servicenows-latest-platform-release-adds-to-thousands-of-ai-agents-across-crm-hr-it-and-more-for-faster-smarter-workflows","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2025\/03\/18\/servicenows-latest-platform-release-adds-to-thousands-of-ai-agents-across-crm-hr-it-and-more-for-faster-smarter-workflows\/","title":{"rendered":"ServiceNow\u2019s latest platform release adds to thousands of AI agents across CRM, HR, IT and more for faster, smarter workflows"},"content":{"rendered":"
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Amit Zavery, President, Chief Product Officer and Chief Operating Officer at ServiceNow<\/strong><\/figcaption><\/figure><\/div>\n\n\n

ServiceNow has announced the\u00a0Yokohama platform release, unleashing new AI agents across CRM, HR, IT and more, for faster, smarter workflows and maximum, end\u2011to\u2011end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as well as capabilities to build, onboard and manage the entire AI agent lifecycle. Because data fuels AI, the company also announced expansion of its Knowledge Graph with advancements to its Common Service Data Model (CSDM) to break down barriers among data sources for more connected AI agents.<\/p>\n\n\n\n

According to Gartner, \u201cBy 2028, 40% of CIOs will demand \u2018Guardian Agents\u2019 be available to autonomously track, oversee, or contain the results of AI agent actions,\u201d underscoring the growing need for a co-ordinated, enterprise\u2011wide approach to AI deployment and management. As businesses race to unlock the full potential of agentic AI, ServiceNow serves as the AI agent control tower for enterprises, with solutions that remove common roadblocks like data fragmentation, governance gaps and real\u2011time performance challenges. Unlike other AI providers that operate in silos or require complex integrations, ServiceNow AI Agents are built on a single, enterprise\u2011wide platform, helping ensure seamless data connectivity with\u00a0Workflow Data Fabric. By providing a single view of all workflows, AI and automation needs, ServiceNow enables companies to seamlessly co-ordinate thousands of AI agents across CRM, IT, HR, finance and more, enabling total enterprise\u2011wide visibility and control.<\/p>\n\n\n\n

“Agentic AI is the new frontier. Enterprise leaders are no longer just experimenting with AI agents; they’re demanding AI solutions that can help them achieve productivity at scale,” said Amit Zavery, President, Chief Product Officer and Chief Operating Officer at ServiceNow. “ServiceNow\u2019s industry\u2011leading agentic AI framework meets this need by delivering predictability and efficiency from the start. With the combination of agentic AI, data fabric and workflow automation all on one platform, we\u2019re making it easier for organisations to embed connected AI where work happens and both measure and drive business outcomes faster, smarter and at scale.”<\/p>\n\n\n\n

ServiceNow AI Agents are now available to radically accelerate productivity at scale<\/strong><\/p>\n\n\n\n

Enterprise leaders are moving beyond experimentation, demanding AI solutions that drive real outcomes. ServiceNow’s AI capabilities generate insights that power AI agent reasoning, planning, learning and orchestration, equipping businesses to more rapidly achieve impactful goals.<\/p>\n\n\n\n

New ServiceNow AI Agents\u00a0are\u00a0available\u00a0now and ready to help businesses accelerate productivity, streamline operations and drive real outcomes for enterprise\u2011wide use cases. For example:<\/p>\n\n\n\n

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  • Security Operations (SecOps) expert AI agents\u00a0<\/strong>transform security operations by streamlining the entire incident lifecycle, eliminating repetitive tasks and empowering SecOps teams to focus on quickly stopping real threats.<\/li>\n\n\n\n
  • Autonomous change management AI agents\u00a0<\/strong>act like a seasoned change manager, instantly generating custom implementation, test and backout plans by analysing impact, historical data and similar changes-ensuring seamless execution with minimal risk.<\/li>\n\n\n\n
  • Proactive network test & repair AI agents\u00a0<\/strong>operate as AI\u2011powered troubleshooters that automatically detect, diagnose and resolve network issues before they impact performance.<\/li>\n<\/ul>\n\n\n\n

    Simplify AI agent management for a more streamlined lifecycle<\/strong><\/p>\n\n\n\n

    ServiceNow AI Agent Orchestrator and\u00a0AI Agent Studio\u00a0are also now generally available with expanded capabilities to govern the complete AI agent lifecycle-from building AI agents, to onboarding and monitoring their performance, to ensuring enterprises realise the value they need. This includes:<\/p>\n\n\n\n

      \n
    • Enhanced onboarding capabilities through AI Agent Studio\u00a0<\/strong>to streamline the setup process with guided instructions, making it easier than ever to design and configure new AI agents using natural language descriptions.<\/li>\n\n\n\n
    • Expanded performance management capabilities within ServiceNow\u2019s overall agentic AI framework<\/strong>\u00a0include an analytics dashboard for visualizing AI agent usage, quality and value. Agentic AI workflows are seamlessly tied to business KPIs so administrators can more easily track AI agent performance and ROI.\u00a0<\/li>\n<\/ul>\n\n\n\n

      Connect, understand and take action with data solution advancements<\/strong><\/p>\n\n\n\n

      At the foundation of the ServiceNow Platform is\u00a0Workflow Data Fabric,\u00a0<\/strong>enabling AI\u2011powered workflows that integrate seamlessly with an organisation\u2019s data, regardless of the system or source. Workflow Data Fabric enables businesses to gain deeper insights through AI\u2011driven contextualization and decision intelligence while automating manual work and creating process efficiencies.<\/p>\n\n\n\n

      New in the Yokohama release, ServiceNow continues to expand its Knowledge Graph data capabilities with enhancements to its\u00a0Common Service Data Model\u00a0(CSDM). CSDM provides a standardised framework for managing IT and business services that accelerates quick, safe and compliant technology deployments. By unifying hundreds of technology categories, systems and processes under one clear model, CSDM empowers organisations to implement and scale technology with confidence. With this latest update, customers gain a unique advantage: the ability to orchestrate seamless hand\u2011offs between both AI and live agents, ensuring work flows effortlessly across teams. Built\u2011in governance and audit\u2011ready data provide transparency and trust, so businesses can continue at the pace of innovation while maintaining compliance.<\/p>\n","protected":false},"excerpt":{"rendered":"

      ServiceNow has announced the\u00a0Yokohama platform release, unleashing new AI agents across CRM, HR, IT and more, for faster, smarter workflows and maximum, end\u2011to\u2011end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as well as capabilities to build, onboard and […]<\/p>\n","protected":false},"author":40,"featured_media":103873,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18762,332,13],"tags":[19319,3432,19451],"class_list":["post-115415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-software","category-top-stories","tag-amit-zavery","tag-servicenow","tag-yokohama-platform"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/115415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=115415"}],"version-history":[{"count":2,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/115415\/revisions"}],"predecessor-version":[{"id":116479,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/115415\/revisions\/116479"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/103873"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=115415"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=115415"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=115415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}