Hytera Communications, a leading global provider of professional communications technologies and solutions, has successfully deployed its SmartOne Unified Communication Platform to support the Iraqi Ministry of Interior (MOI) in overhauling Baghdad\u2019s emergency services.<\/p>\n\n\n\n
The landmark project, launched in 2024, introduces a centralised 911 emergency call centre, marking a pivotal advancement in public safety communications for Iraq\u2019s capital city.<\/p>\n\n\n\n
Previously reliant on a fragmented network of 26 separate emergency numbers, the MOI sought to unify these under a single, cohesive emergency response system. Hytera\u2019s SmartOne solution integrates various communication technologies, ranging from DMR and TETRA radio systems to body camera feeds, into one platform, enabling seamless co-ordination between police, fire and medical services across Baghdad.<\/p>\n\n\n\n
The solution includes a fully integrated 911 call centre with over 300 operator seats. The platform supports emergency call intake, case creation, real-time situational tracking and dispatch across multiple agencies. The implementation also features advanced modules such as computer-aided dispatch (CAD), visualised command and GIS mapping, duty and patrol management, incident analytics and mobile police applications. Together, these tools significantly improve situational awareness, optimise resource allocation and reduce emergency response times.<\/p>\n\n\n\n
\u201cThis project, which is the first of its kind in Iraq, represents a quality move in Digital Transformation and modern communications, enforcement of security and the provision of legal and humanitarian services,\u201d said Iraqi Prime Minister Mohammed Shia’ al-Sudani.<\/p>\n\n\n\n
The system\u2019s microservice-based architecture ensures high scalability and resilience, while its data-driven backend allows the MOI to continuously evaluate performance through call logs, incident trends and proactive alerts. These features enable informed decision-making and adaptive strategy development in response to the city\u2019s evolving safety needs.<\/p>\n\n\n\n
Since its launch, the platform has demonstrated impressive capability, handling approximately 100,000 calls on its first day of operation. The new 911 infrastructure sets a precedent for conflict-affected regions aiming to modernise their emergency response systems through integrated technology.<\/p>\n\n\n\n
Notably, this project has been shortlisted by the International Critical Communications Awards (ICCAs) 2025 as a finalist for the Best Use of Critical Communications in Public Safety award. The nomination highlights the transformative impact of this initiative on public safety communications and further underscores the project\u2019s international recognition for excellence.<\/p>\n\n\n\n
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Hytera Communications, a leading global provider of professional communications technologies and solutions, has successfully deployed its SmartOne Unified Communication Platform to support the Iraqi Ministry of Interior (MOI) in overhauling Baghdad\u2019s emergency services. The landmark project, launched in 2024, introduces a centralised 911 emergency call centre, marking a pivotal advancement in public safety communications for […]<\/p>\n","protected":false},"author":18,"featured_media":127411,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6787,20272,13],"tags":[20294,20293,20296,20301,20299,20300,19885,20298,20295,20292,20297,20291],"class_list":["post-127410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-technology","category-top-stories","tag-911-call-centre","tag-baghdad-emergency-services","tag-cad","tag-critical-communications-awards","tag-emergency-response","tag-gis-mapping","tag-hytera","tag-integrated-communications","tag-iraq-digital-transformation","tag-ministry-of-interior-iraq","tag-public-safety-technology","tag-smartone-unified-communication-platform"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/127410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=127410"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/127410\/revisions"}],"predecessor-version":[{"id":127412,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/127410\/revisions\/127412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/127411"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=127410"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=127410"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=127410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}