{"id":134749,"date":"2025-11-10T10:25:54","date_gmt":"2025-11-10T10:25:54","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/?p=134749"},"modified":"2026-06-18T10:55:20","modified_gmt":"2026-06-18T09:55:20","slug":"al-rajhi-bank-selects-servicenow-and-ejada-systems-to-enhance-its-digital-operations-in-ksa","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2025\/11\/10\/al-rajhi-bank-selects-servicenow-and-ejada-systems-to-enhance-its-digital-operations-in-ksa\/","title":{"rendered":"Al Rajhi Bank selects ServiceNow and ejada Systems to enhance its digital operations in KSA"},"content":{"rendered":"\n

Al Rajhi Bank has signed a multi-year agreement with ServiceNow and ejada Systems to transform its operations through AI, automation and intelligent workflows, driving the next phase of customer and employee experience innovation.<\/em><\/p>\n\n\n\n

ServiceNow, the AI platform for business transformation, has signed a multi-year agreement with ejada Systems and Al Rajhi Bank, one of the largest banks in the world. The bank will leverage the ServiceNow AI Platform to transform its operations, automate workflows and radically enhance customer and employee experiences across its diverse portfolio, including HR, IT and Financial Services.<\/p>\n\n\n\n

As a Consulting and Implementation Partner of ServiceNow, ejada Systems will work closely with ServiceNow to deploy and manage the ServiceNow AI Platform across the entire set of Al Rajhi Bank\u2019s operations.<\/p>\n\n\n\n

This project is among the biggest Digital Transformation agreements in the region, reinforcing ServiceNow’s expanding footprint in the Kingdom of Saudi Arabia. It will provide Al Rajhi Bank with a single unified, intelligent platform to drive operational efficiency, advance service delivery and underpin its ambitious long-term growth plans amidst the AI revolution, the biggest market opportunity in a generation.<\/p>\n\n\n\n

Commenting on the agreement, Mohammed Hassoobh, Acting CEO of ejada Systems, said: \u201cWe are proud to partner with Al Rajhi Bank on their end-to-end Digital Transformation journey powered by ServiceNow. Together, we are unifying IT service management, AIOps, business operations and operational resilience into a single intelligent AI-driven platform.<\/p>\n\n\n\n

\u201cThis transformation enhances employee experience, accelerates business agility and embeds AI across workflows for smarter decision-making. By leveraging automation and AI at the core, we are reshaping how services are delivered and managed. With this collaboration, Al Rajhi Bank is setting a new benchmark for AI-enabled innovation and resilience in Saudi Arabia\u2019s financial sector. It positions the bank as a leader, driving the future of digital and AI-powered banking across the Kingdom and the wider region.\u201d<\/p>\n\n\n

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\u201cAl Rajhi Bank\u2019s scale and vision demand an AI transformation partner capable of delivering measurable innovation across its operations,\u201d said Saif Mashat, Area Vice President, MEA, ServiceNow. \u201cWe worked closely with ejada Systems to ensure the ServiceNow AI Platform could support this transformation, and we\u2019re proud it was selected as the foundation for their digital journey. Our work with Al Rajhi Bank reflects our commitment to advancing Saudi Arabia\u2019s digital-first strategy and supporting the goals of Vision 2030.\u201d<\/p>\n\n\n\n

One AI platform powering transformation across the Kingdom<\/strong><\/p>\n\n\n\n

Al Rajhi Bank\u2019s AI transformation project with ServiceNow and ejada Systems is purpose-built to meet the scale and complexity of one of the Kingdom\u2019s most influential enterprises. The AI Platform will unify and streamline operations across HR, IT and Financial Services\u2014replacing legacy systems with a single intelligent layer that improves service delivery, enables real-time decision-making and supports experiences across operations.<\/p>\n\n\n\n

This shift will help the bank reduce manual work, accelerate response times and unlock new levels of agility and insight.<\/p>\n\n\n\n

Al Rajhi Bank ranks among the world\u2019s largest banks by market capitalisation and is the leading financial institution in both the Middle East and Saudi Arabia. It operates a vast network of more than 515 branches, over 4,824 ATMs, 547,507 POS terminals and 205 remittance centres nationwide, serving the largest customer base in the Kingdom.<\/p>\n\n\n\n

Aligned with Saudi Vision 2030, this partnership directly supports the Kingdom\u2019s digital transformation objectives. By embedding AI into the heart of Al Rajhi Bank\u2019s operations, the partnership will contribute to the national digital economy by empowering local digital skills, boosting digital infrastructure with scalable and secure platforms, and supporting innovation in financial services and beyond.<\/p>\n","protected":false},"excerpt":{"rendered":"

Al Rajhi Bank has signed a multi-year agreement with ServiceNow and ejada Systems to transform its operations through AI, automation and intelligent workflows, driving the next phase of customer and employee experience innovation. ServiceNow, the AI platform for business transformation, has signed a multi-year agreement with ejada Systems and Al Rajhi Bank, one of the […]<\/p>\n","protected":false},"author":18,"featured_media":134750,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1741,34,15994,78,791,332,13,79],"tags":[3620,3355,908,21339,3432],"class_list":["post-134749","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-finance","category-case-studies","category-middle-east","category-regional-news-newsletter","category-ksa","category-software","category-top-stories","category-used","tag-al-rajhi-bank","tag-artificial-intelligence","tag-digital-transformation","tag-ejada-systems","tag-servicenow"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/134749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=134749"}],"version-history":[{"count":3,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/134749\/revisions"}],"predecessor-version":[{"id":135276,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/134749\/revisions\/135276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/134750"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=134749"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=134749"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=134749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}