{"id":40036,"date":"2019-08-07T10:48:10","date_gmt":"2019-08-07T09:48:10","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/?p=40036"},"modified":"2023-10-02T10:21:01","modified_gmt":"2023-10-02T09:21:01","slug":"new-research-reveals-key-capabilities-of-high-performing-cios","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2019\/08\/07\/new-research-reveals-key-capabilities-of-high-performing-cios\/","title":{"rendered":"New research reveals key capabilities of high performing CIOs"},"content":{"rendered":"\n<p><strong><em>A study from ServiceNow shows building C-suite influence, focusing on customers and digital workflow maturity will unlock success.<\/em><\/strong><\/p>\n\n\n\n<p>Top-performing CIOs are focusing more on\nbusiness leadership and the goals of the customers, employees, and other\nbusiness functions, rather than technology operations, according to new\nresearch from ServiceNow. <\/p>\n\n\n\n<p>The global survey of 516 CIOs, conducted by\nOxford Economics, examined the most important capabilities for the modern CIO.\nFor many years, CIOs were focused primarily on IT. The survey shows that nearly\ntwo-thirds (63%) of CIOs believe business and leadership skills are more\nimportant than technology acumen &#8211;&nbsp;and, critically, the most successful\nCIOs are those who have positioned themselves firmly as business visionaries. <\/p>\n\n\n\n<p>The three things that separate around\none-fifth of CIOs that consider themselves effective, across the most important\nCIO capabilities, from the rest are: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They are further along at digitising\nworkflows<\/li>\n\n\n\n<li>They build C-suite influence<\/li>\n\n\n\n<li>They focus externally on customers<\/li>\n<\/ul>\n\n\n\n<p>The highest-performing CIOs focus on strategy\nversus operations and aligning the goals of IT with the goals of the business.\nThese CIOs also report higher levels of\nproductivity, innovation and customer satisfaction in their organisation and\nhave the strongest relationships with other business leaders, in particular the\nCEO and chief human resources officer (CHRO). <\/p>\n\n\n\n<p>There is a consensus among most CIOs that\nestablishing partnerships and cross-team projects at C-level is a critical part\nof their role:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>64%\n     of CIOs agree that their role is to educate other members of the C-suite\n     on digital technologies<\/li>\n\n\n\n<li>69%\n     say collaborating with the CEO on setting organisational roadmaps is key\n     to their role<\/li>\n\n\n\n<li>77%\n     of CIOs say their core responsibilities include collaborating with the\n     CHRO on talent strategies <\/li>\n<\/ul>\n\n\n\n<p>From a technology perspective, the most\nsuccessful CIOs are those who are building consensus and action around\nautomating and integrating work processes and introducing digital workflows to\ndrive outcomes. They recognise the importance of digital workflows in\nincreasing efficiency (80%), financial performance (78%), productivity (78%),\nemployee performance (76%) and innovation (75%).<\/p>\n\n\n\n<p>\u201cAs technology\nbecomes critical to business success, expectations of the CIO have grown\nexponentially,\u201d says Chris Bedi, CIO, ServiceNow. \u201cIn the past the CIO was an organisation\u2019s\ntop technologist, but today the most successful CIOs are those who are thought\nleaders, innovators and business visionaries.\u201d<\/p>\n\n\n\n<p>\u201cCIOs have the opportunity to take centre stage in leading a transformational change for their organisations. Building C-suite influence, focusing externally on employee and customer experiences, and changing the operating model through workflow digitisation are key to unlocking high performance.\u201d<\/p>\n\n\n\n<p><em>Intelligent CIO<\/em>\nspoke to Chris Pope, VP Innovation at ServiceNow, to\nfind out more. <\/p>\n\n\n\n<p><strong>How can CIOs increase their\nboard room influence?<\/strong><\/p>\n\n\n\n<p>It&#8217;s more about being part of\nthe value chain now where CIOs, from a digital and an innovation standpoint,\nhave finally got a seat at the table where they have credibility. I think in\nthe last 18 months, we&#8217;ve seen that become a real priority, once the whole\nconcept around the prevention of breaches has become a board level issue\ntailored with CEOs tending to be the ones driving the digital agenda because\nobviously, it&#8217;s an organisation wide transformation that needs to happen.<\/p>\n\n\n\n<p>But the CIO owns many of the\nplatforms, the systems and the capabilities, whether they&#8217;re on- premise in\ntheir data centre, or they&#8217;re using a cloud-based service, like ServiceNow.\nBecause of that capability they can deliver so much quicker and therefore they&#8217;ve\ngot their voice to be heard. <\/p>\n\n\n\n<p><strong>What advice would you give to\nCIOs who wish to position themselves as business visionaries?<\/strong><\/p>\n\n\n\n<p>For years, there&#8217;s always\nbeen this thing around that IT must align itself with the business, which\nalmost became a clich\u00e9.<\/p>\n\n\n\n<p>I think it&#8217;s now at the point\nwhere CIOs actually talk in terms of value or outcomes, where they have to\nunderstand the customer journey or the employee journey and what they are\nactually trying to achieve. Technology, obviously, is a major enabler of that. <\/p>\n\n\n\n<p>But unlike historically, the\nway IT works they wanted to own everything, manage everything and monitor\neverything with public cloud capability and platforms. That&#8217;s no longer the\ncase. <\/p>\n\n\n\n<p>You might be using something\nfrom Microsoft or AWS and it&#8217;s really around proving you can deliver value\nquickly, easily and autonomously at times. Gone are the days of not being on\ntime or over budget. Because we have seen many times where a business has said\n&#8216;OK, if you can&#8217;t deliver it to me IT, then I&#8217;m going to go round you and do my\nown thing.&#8217; <\/p>\n\n\n\n<p>So I think for the CIO, it&#8217;s\nabout alignment and delivering value, but also understanding truly the outcome\nthat the business is trying to get to. And in some cases, helping support that\nand in other cases, getting out of the way, and saying: &#8216;A cloud-based platform\nlike ServiceNow is the right way to go. Go and do it. We can&#8217;t do any better,\nso we&#8217;re going to get out of the way\u2019.<\/p>\n\n\n\n<p><strong>With other members of the\nC-suite unlikely to be IT experts how can CIOs educate them on how IT is\nproviding value for money for an organisation? <\/strong><\/p>\n\n\n\n<p>I think it&#8217;s educating them\non what it is they&#8217;re trying to achieve and how technology enables that. I\nthink actually the better CIOs who have done this well speak less about the\ntechnology and the gadgetry and say: &#8216;We know what you&#8217;re trying to achieve, we\nknow what the outcomes are. We&#8217;ve got a bunch of platforms or capabilities that\nalign and deliver that value for you.&#8217; <\/p>\n\n\n\n<p><strong>How important is it for CIOs\nto be effective communicators?<\/strong><\/p>\n\n\n\n<p>I would say more so than\never. Many of the new breed of CIOs that we see are amazingly good\ncommunicators and educators at the same time. They surround themselves with\nlots of smart architects, enterprise architect type people. One of the most\nsuccessful CIOs I&#8217;ve seen is actually based in Singapore and he came from HR. <\/p>\n\n\n\n<p>CIOs are less technical than\nthey&#8217;ve ever been because cloud services have grown and matured over time. They\ndo so much more in a commoditised way than before.&nbsp; In AWS, you can push a button and 20 seconds\nlater you&#8217;ve got a full stack of an application. <\/p>\n\n\n\n<p><strong>How can CIOs collaborate with\nCHROs to ensure that they can recruit the right talent?<\/strong><\/p>\n\n\n\n<p>I&#8217;m recruiting people at the\nmoment and so is our CIO and we&#8217;ve looked at it and said: &#8216;The skills we&#8217;ve got\ntraditionally in IT are OK for maybe the last few years, but they&#8217;re not going\nto be the ones that we recruit in the future. <\/p>\n\n\n\n<p><strong>So what skills then will be\nneeded in the future?<\/strong><\/p>\n\n\n\n<p>You&#8217;ve got things like\nalgorithm mechanics, which sounds very much like they have got a tool kit with\na bunch of spanners in it.<\/p>\n\n\n\n<p>It&#8217;s more around people that\ncan pull disparate data sources together, that historically we may have looked\nat, as &#8216;garbage in, garbage out&#8217; type of things. Between this data in finance\nor HR, when we bring them together and actually have the machines look at it,\nwe can find data between the silos or the gaps and get insights. <\/p>\n\n\n\n<p>I think the other interesting\none that we&#8217;re seeing in certain areas around heavy industry and healthcare is\nthis concept of mixing reality with Virtual Reality.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A study from ServiceNow shows building C-suite influence, focusing on customers and digital workflow maturity will unlock success. Top-performing CIOs are focusing more on business leadership and the goals of the customers, employees, and other business functions, rather than technology operations, according to new research from ServiceNow. The global survey of 516 CIOs, conducted by [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":40037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15963,3629,78,54,13,79],"tags":[4085,2575,7251,274,9919,3432],"class_list":["post-40036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kuwait","category-newsletter","category-regional-news-newsletter","category-research","category-top-stories","category-used","tag-c-suite","tag-ceo","tag-chris-bedi","tag-cios","tag-oxford-economics","tag-servicenow"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=40036"}],"version-history":[{"count":9,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40036\/revisions"}],"predecessor-version":[{"id":90804,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40036\/revisions\/90804"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/40037"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=40036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=40036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=40036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}