{"id":40084,"date":"2019-08-09T10:30:30","date_gmt":"2019-08-09T09:30:30","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/2019\/08\/09\/accenture-what-customers-really-want-in-government\/"},"modified":"2019-08-09T10:37:06","modified_gmt":"2019-08-09T09:37:06","slug":"accenture-what-customers-really-want-in-government","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2019\/08\/09\/accenture-what-customers-really-want-in-government\/","title":{"rendered":"Accenture: What customers really want in Government"},"content":{"rendered":"\n<p>In government, we don\u2019t put the citizen at the centre because we want to focus on customer experience. We put the citizen at the centre because a focus on each citizen\u2019s needs helps drive better outcomes. Accenture&#8217;s Kevin Ellenwood explains the crucial link between experience and results. <\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What Customers Really Want in Government | Accenture\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/aUuK8NEdLT4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>In government, we don\u2019t put the citizen at the centre because we want to focus on customer experience. We put the citizen at the centre because a focus on each citizen\u2019s needs helps drive better outcomes. Accenture&#8217;s Kevin Ellenwood explains the crucial link between experience and results.<\/p>\n","protected":false},"author":25,"featured_media":40085,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1493,14],"tags":[914,9924],"class_list":["post-40084","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government","category-video","tag-accenture","tag-kevin-ellenwood"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=40084"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40084\/revisions"}],"predecessor-version":[{"id":40086,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40084\/revisions\/40086"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/40085"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=40084"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=40084"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=40084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}