{"id":40914,"date":"2019-09-02T10:25:23","date_gmt":"2019-09-02T09:25:23","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/?p=40914"},"modified":"2023-10-02T10:20:37","modified_gmt":"2023-10-02T09:20:37","slug":"what-workers-really-want-a-better-employee-experience","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2019\/09\/02\/what-workers-really-want-a-better-employee-experience\/","title":{"rendered":"What workers really want: A better employee experience"},"content":{"rendered":"\n

New Global Research by ServiceNow finds that a great employee service experience is key to an engaged and productive workforce. <\/em><\/strong><\/p>\n\n\n\n

Perks at work have become a source of pride\nand a competitive differentiator for companies vying for top talent. Stocked\nfridges, catered meals, on\u2011site fitness facilities, laundry services and\ncomplimentary transportation are just a handful of popular perks companies\noffer to lure new employees. <\/p>\n\n\n\n

But according to new research by ServiceNow<\/a>,\nthe company that makes work, work better for people, an effective way to build\nan engaged and productive workforce is giving employees a better employee\nservice experience during big moments and even small ones in between.<\/p>\n\n\n\n

ServiceNow\u2019s The Employee Experience Imperative<\/em><\/a>\nReport, which studies the service experience at work, reveals that employee\nenthusiasm for work peaks at the start of a new job, but wanes by 22% shortly\nthereafter. <\/p>\n\n\n\n

Where are employers missing the mark? The\nfindings tell us that employers aren\u2019t supporting employee\u2019s basic needs on a\nday\u2011to\u2011day basis during the employee lifecycle: 41% still struggle to obtain\ninformation and answers to basic questions, like finding a company policy or\nresolving an issue with their equipment. <\/p>\n\n\n\n

Furthermore, only 41% believe their employers\nmake it easy to select their equipment before their first day and only 51% of employees believe\ntheir employers make it easy to receive equipment necessary to perform their\njob responsibilities at the onset of their job.<\/p>\n\n\n\n

\u201cEmployees today \u2013 regardless of their role\nor generation \u2013 want to be heard and valued, and they want an employee\nexperience that suits their needs throughout their career with an organisation,\u201d\nsaid Pat Wadors, Chief Talent Officer at ServiceNow. <\/p>\n\n\n\n

\u201cIf an employee\u2019s experience is lacking at\nthe onset of their new job, the impact for some employees can likely be felt\nuntil the employee\u2019s last day. By creating beautiful and meaningful experiences\nand an environment where work gets done efficiently, employers will benefit\nfrom a more engaged and productive workforce.\u201d<\/p>\n\n\n\n

Where can employers improve? Mobile work experiences<\/strong><\/p>\n\n\n\n

One\u2011third of our lives is spent at work. And, employees want their\nexperiences at work to be more like their experiences at home \u2013\nlike having mobile technology at their fingertips to make finding information\nand accomplishing tasks simple, easy and convenient. <\/p>\n\n\n\n

In fact, more than half (54%) of employees\nexpect their employers to offer mobile\u2011optimised tools at work. Yet, the majority\n(67%) report not finding it easy to complete necessary paperwork on a mobile\ndevice before their first day and only about half (52%) of employees have been\nallowed to use a smartphone or tablet to access employee tools from HR or other\ndepartments. <\/p>\n\n\n\n

However, those who do have such access self\u2011report\nhigher productivity than those without these mobility tools. This is a miss for\nemployers who haven\u2019t yet introduced mobile self\u2011service to their workforce,\nespecially for those aiming to retain and attract millennials, as over half\n(59%) expect employers to provide mobile\u2011optimised tools.<\/p>\n\n\n\n

A Generation Gap? It\u2019s smaller at work than you\u2019d\nthink<\/strong><\/p>\n\n\n\n

Baby boomers and millennials aren\u2019t so\ndifferent at work, after all. Across the four generations that comprise today\u2019s\nworkforce \u2013 baby boomers, Gen\u2011Zs, millennials and Gen\u2011Xs \u2013 employees want a\nbetter experience at work. The research found that, across generations and\ndepartments, employees\nare losing faith in their employers to deliver positive employee experiences:<\/p>\n\n\n\n