{"id":40942,"date":"2019-09-03T08:17:37","date_gmt":"2019-09-03T07:17:37","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/?p=40942"},"modified":"2019-09-03T08:17:40","modified_gmt":"2019-09-03T07:17:40","slug":"avaya-to-showcase-the-route-to-delivering-experiences-that-matter-at-gitex-2019","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2019\/09\/03\/avaya-to-showcase-the-route-to-delivering-experiences-that-matter-at-gitex-2019\/","title":{"rendered":"Avaya to showcase the route to delivering experiences that matter at GITEX 2019"},"content":{"rendered":"\n

Avaya\nwill return to the 39th<\/sup> GITEX Technology Week<\/a>\nwith a line-up of game-changing solutions that encapsulate ‘The\nArt of Experience<\/a>‘ \u2500 which explains the way in\nwhich its technologies are conceived and delivered. <\/p>\n\n\n\n

The\ncompany will present several industry-first features that are now available as\npart of its open and converged UC and CC platforms; proven communications and\ncollaboration use-cases developed in conjunction with customers and partners\nfrom across the globe; and innovative technology showcases that will provide a\nglimpse into the future of employee and customer experiences.<\/p>\n\n\n\n

Ninety-three\npercent of global organisations identify Artificial Intelligence (AI) as one of\nthe most important technologies in 2019, while Software-as-a-Service spending in\nthe Middle East and North Africa (MENA) region is set to grow by over 25%. <\/p>\n\n\n\n

Having\nrecognised these trends, at GITEX 2018, Avaya showcased its vision for bringing\ncustomer-centric innovation, in these technology areas, to market. The company\nis now set to continue helping enable businesses to realise the full potential\nof this vision at the 2019 edition of the MENA region\u2019s largest technology\ntrade show.<\/p>\n\n\n\n

\u201cSuccessfully\ndelivering incredible customer experiences, requires a discipline, openness and\nsense of collaboration usually reserved for the highest forms of art,\u201d said Nidal\nAbou-Ltaif, President, Avaya International. <\/p>\n\n\n\n

\u201cThe\ncreation of art requires nurturing a basic concept into a fully formed masterpiece,\nthrough the integration and interplay of multiple elements. Avaya\u2019s approach to\ninnovation closely mirrors this. The path-breaking solutions and use-cases we\nare bringing to GITEX are the realisation of ideas that have stemmed from the\nsynergy, and deep co-creation process with our customers and technology\npartners. <\/p>\n\n\n\n

\u201cThese\ntherefore have the ability to help drive incredible benefits – whether it is in\ndelivering exceptional enterprise experiences, dramatically enhancing workforce\nproductivity, empowering people of determination or much more.\u201d<\/p>\n\n\n\n

Over\nthe last year, Avaya has continued to invest heavily in its core technologies –\nincluding Avaya IX\u2122\nContact Center<\/a> and Avaya\nIX\u2122 Workplace<\/a> – while focusing on a true\ncloud-first design approach that helps empowers customers to choose the most\neffective and efficient deployment model. <\/p>\n\n\n\n

To\nhighlight this, the company will demonstrate the latest advancements to the\nAvaya IX Contact Center platform. At the centre of these enhancements are three\nnewly introduced modules, which help deliver comprehensive contact centre\ninsights to enable better strategic decision making; facilitate consistency and\nexcellence in customer service across all touch points, accommodating variances\nin agent skill sets; and bring the back-office forward so that subject matter\nexperts are always on-hand to assist customer queries. <\/p>\n\n\n\n

Avaya\nwill also demonstrate the latest AI-powered applications that augment workflows\nin both a self-service and contact centre environment. These AI elements continue\nto become more powerful due to Avaya\u2019s commitment to the API economy, which\nembraces an open standards-based approach and has helped enable the company to\nrapidly deploy these AI-powered capabilities to its market-leading platforms. <\/p>\n\n\n\n

A\nnew platform being released at GITEX, helps sets a new standard for the\nindustry as it finally delivers on the promise of UC by bringing together all\nthe applications, channels of communication and tools that the modern employee\nneeds. By embedding AI, automation and analytics into a truly unified digital\ncommunications and collaboration workplace, the solution will help enable\nemployees to focus on what\u2019s most important, thereby elevating their\nexperiences, increasing their efficiency and resulting in a more productive\nworkforce.  <\/p>\n\n\n\n

While\nAvaya has continued to lead the industry in the creation and delivery of intelligent\nUC and CC platforms, it has also been championing the development of\ncommunications solutions that facilitate equality of experience for all. At\nGITEX, the company will demonstrate a solution that helps streamline\ncommunications, fosters awareness and support, provides easy access to\ninformation and enhances safety for people of determination. <\/p>\n\n\n\n

\u201cOur\nwork here epitomises the Art of Experience and as with a great piece of art, it\nhas the ability to touch lives and stir our deepest human emotions. By\nempowering this inspirational segment of our society, this showcase highlights\nthe true transformative power of technology,\u201d said Abou-Ltaif.<\/p>\n\n\n\n

As in previous years at GITEX, Avaya will present\nideas that aim to push technology boundaries and inspire attendees to imagine\nthe future of employee and customer experiences. <\/p>\n\n\n\n

Ahmed Helmy, Vice President \u2013 CTO, Avaya\nInternational, said: \u201cOur relentless focus on what\u2019s next drives us to\ncontinuously enhance our core, and work with technology partners to deliver\nsolutions that have a measurable impact on our customers\u2019 business. Because we\nunderstand that enterprises today need flexible and scalable platforms that can\neasily integrate the latest technologies, we work to ensure our design approach\nis centered on being open, converged and cloud-ready.\u201d<\/p>\n\n\n\n

Avaya is participating at GITEX Technology\nWeek 2019 with sponsors Verint Systems Inc<\/a>., Nectar Services Corp<\/a>., and Koopid<\/a>. Demonstrations from Avaya and these\ncompanies can be found at stand C-10 in Za\u2019abeel Hall at Dubai World Trade\nCentre (DWTC) from October 6 to 10.<\/p>\n","protected":false},"excerpt":{"rendered":"

Avaya will return to the 39th GITEX Technology Week with a line-up of game-changing solutions that encapsulate ‘The Art of Experience‘ \u2500 which explains the way in which its technologies are conceived and delivered. The company will present several industry-first features that are now available as part of its open and converged UC and CC […]<\/p>\n","protected":false},"author":18,"featured_media":40951,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6787,809,185],"tags":[10090,3211,3355,279,4349,3625,20,562,4535,2743,8093],"class_list":["post-40942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-more-news","category-uae","tag-ahmed-helmy","tag-ai","tag-artificial-intelligence","tag-avaya","tag-cc","tag-communications","tag-gitex","tag-middle-east","tag-nidal-abou-ltaif","tag-software-as-a-service","tag-uc"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=40942"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40942\/revisions"}],"predecessor-version":[{"id":40956,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/40942\/revisions\/40956"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/40951"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=40942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=40942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=40942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}