{"id":43648,"date":"2019-11-25T13:41:04","date_gmt":"2019-11-25T13:41:04","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/?p=43648"},"modified":"2019-11-27T08:32:34","modified_gmt":"2019-11-27T08:32:34","slug":"mediclinic-middle-east-implements-intersystems-trakcare-to-transform-care-delivery","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2019\/11\/25\/mediclinic-middle-east-implements-intersystems-trakcare-to-transform-care-delivery\/","title":{"rendered":"Mediclinic Middle East implements InterSystems TrakCare to transform care delivery"},"content":{"rendered":"\n

Mediclinic Middle East (MCME), one of the largest private healthcare groups in the UAE, is implementing TrakCare from InterSystems across its extensive network. Its deployment, including the latest example at Mediclinic Al Noor Hospital, enables the group\u2019s care providers to have a holistic view of each patient\u2019s clinical, administrative and financial information at any given time. Donna Lunn, Chief Information Officer at Mediclinic Middle East, tells us more. <\/em><\/strong><\/p>\n\n\n\n

InterSystems, a global leader in Information Technology platforms for health, business and government applications, has announced that Mediclinic Al Noor Hospital has successfully implemented InterSystems TrakCare as its unified healthcare information system. The recent go-live at Al Noor Hospital represents the seventh successful implementation of TrakCare across the Mediclinic network.<\/p>\n\n\n\n

Mediclinic Al Noor Hospital offers a range of primary, secondary and\ntertiary services.
\nProviding a seamless patient experience combined with high standards in safety\nand efficiency is at the heart of Mediclinic Al Noor Hospital. <\/p>\n\n\n\n

Over the years, the hospital has earned its reputation for leading the\nway in ground-breaking procedures and was the first private hospital in Abu\nDhabi to offer IVF services and open-heart surgery. Adopting TrakCare at\nMediclinic Al Noor Hospital is another testament that the hospital is at the\nforefront of meeting the current and future health needs of patients in the\nregion.<\/p>\n\n\n\n

Mediclinic Middle East (MCME), one of the largest private healthcare groups in the UAE, is on schedule to deploy TrakCare across all of its hospitals and clinics in the UAE. TrakCare\u2019s Electronic Medical Record System (EMR) enables the group\u2019s care providers to have a holistic view of each patient\u2019s clinical, administrative and financial information at any given time. <\/p>\n\n\n\n

The EMR system supports MCME medical staff in their decision-making, while creating more opportunities to offer patients an enhanced experience and seamless care journey as they spend less time waiting and avoids unnecessary tests. <\/p>\n\n\n\n

The advanced interoperability that TrakCare provides, will enable Mediclinic Al Noor Hospital to exchange data with Malaffi. Malaffi is a unified health information exchange platform that enables healthcare facilities, healthcare professionals and government authorities across Abu Dhabi to access and share patients\u2019 medical information in order to deliver better healthcare quality and enhance patient safety and overall health outcomes.<\/p>\n\n\n\n

\"\"

Donna Lunn, Chief Information Officer at Mediclinic Middle East <\/em><\/strong><\/figcaption><\/figure>\n\n\n\n

\u201cAt Mediclinic, our mission is to deliver excellent patient care and measurable quality clinical outcomes. We believe in utilising technology to achieve these goals and transform care delivery,\u201d said Donna Lunn, Chief Information Officer at Mediclinic Middle East. \u201cWe are delighted with the successful implementation of TrakCare at Mediclinic Al Noor Hospital and look forward to future deployments of TrakCare across the remaining Mediclinic hospitals and clinics in the UAE.\u201d<\/p>\n\n\n\n

Ali Abi Raad, InterSystems Country Manager for the Middle East and India,\nsaid: \u201cOur team consistently strives to deliver successful and timely\ndeployments for our valued clients who place their trust in us. We are honoured\nthat Mediclinic chose InterSystems as its partner to create the future of care\nin the region,<\/p>\n\n\n\n

\u201cInterSystems would like to congratulate the Mediclinic Middle East team\nfor their hard work and dedication to Digital Transformation.\u201d<\/p>\n\n\n\n

Mediclinic Middle East operates seven hospitals in the UAE with over 900\ninpatient beds as well as more than 20 clinics in Dubai, Abu Dhabi, Al Ain and\nAl Dhafra.<\/p>\n\n\n\n

Intelligent CIO<\/em> asked Donna\nLunn, Chief Information Officer at Mediclinic Middle East, further questions\nabout the implementation. <\/p>\n\n\n\n

What necessitated your decision to implement InterSystems TrakCare?<\/strong><\/p>\n\n\n\n

In 2016, Mediclinic Middle East acquired Al Noor Hospitals Group. At\nthat time both organisations had their own hospital information systems (HIS) which\nwere not necessarily able to take us into the future when it came to ensuring\nwe were prepared for future technology challenges and the disruption that was\nhappening in healthcare. <\/p>\n\n\n\n

We knew we needed a robust electronic health record (EHR) that would\nhelp us evolve. As a result, we released a request for proposal (RFP) and\noriginally had five vendors in the selection process. After a very rigorous\nvetting process, it became clear InterSystems TrakCare would be the solution to\nbest meet our current and future needs. <\/p>\n\n\n\n

Why did you choose to work with the provider?<\/strong><\/p>\n\n\n\n

We literally had thousands of requirements that needed to be met but we\nknew we wanted to select a vendor that had a comprehensive suite of\napplications covering the entire patient journey from registration and\nscheduling all the way through to billing and claims processing. <\/p>\n\n\n\n

Another factor became apparent when we were going on-site visits where\nthe three short listed vendors were being used. We were\nimpressed with the sites using TrakCare \u2013 the hospital staff clearly demonstrated\nto us just how user-friendly it is. TrakCare\nactually exceeded any other vendor in this requirement, and that was a big\ndeciding factor for us. <\/p>\n\n\n\n

Obviously, the price point also factored into that. When we looked at\nall the different criteria we had laid out when selecting a vendor, InterSystems\nTrakCare came out on top. <\/p>\n\n\n\n

Can you explain the different functions you use the solution for? What\nsort of information is accessible through the EMR system and how does this\nbenefit the hospital and the group?<\/strong><\/p>\n\n\n\n

We use TrakCare for just about everything \u2013 registration, scheduling, labs,\npharmacy, test ordering and documentation, as well as the billings and claims\nprocess. With TrakCare, everything care givers need is right there \u2013 from\nclinical to financial data \u2013 so our team\ncan make informed decisions quickly. The patient journey is completely seamless\nand avoids unnecessary testing. <\/p>\n\n\n\n

In the not too distant future, we intend to implement InterSystems\nPatient Portal which provides functionality for the patient such as online\nbooking of appointments, secure encrypted messaging between the patient and\nhis\/her physician, access to their EHR, and more \u2013 this will allow the patient\nto be an active, informed participant in their care. <\/p>\n\n\n\n

What benefits do patients gain from the EHR system?<\/strong><\/p>\n\n\n\n

All the technology available to us through TrakCare benefits the\npatient. In addition to the above, it gives the care giver the ability\nto really understand what is going on with a patient in a comprehensive way. For example, if I am a patient and I have a known allergy\nand I tell that to my care giver, it gets documented in the system.  In the future, if a physician orders a\nmedication and\/or food that may cause harm to the patient due to his\/her\nallergy, an alert will notify the physician. So, the chances of a patient\nhaving an allergic reaction are minimised or pretty much non-existent, which is\nclearly a benefit to the patient. <\/p>\n\n\n\n

You recently joined your EHR system with Malaffi, the Abu Dhabi Health\nInformation Exchange. How does TrakCare help the group exchange data with\nMalaffi?<\/strong><\/p>\n\n\n\n

We kicked off the integration project with Malaffi at the end of July. There\nwere other health systems within Abu Dhabi which blazed the trail for us to a certain\nextent, so we were able to work very quickly getting the interfaces together\nwith integration and testing. We went live with Malaffi the week of November 10,\nso at this point, we are sharing data relating to a patient\u2019s admission,\ndischarge, or transfer (ADT), demographics and allergies.<\/p>\n\n\n\n

In the next week or so, we will go live with sharing data related to\npatient problems as well as what\u2019s called the embedded mode, which means a clinician,\nwith the right access, will be able to link directly to Malaffi via an icon\nwithin TrakCare. TrakCare, because of its advanced operability,\nmakes it easy to view a patient\u2019s health information exchange records with a\nclick of a button. It\u2019s a great benefit to\nthe clinician to be able to launch Malaffi from within TrakCare as opposed to\nleaving the EHR and using a web-based tool to see a patient\u2019s record. <\/p>\n\n\n\n

The ability to easily integrate with a health information exchange is\nimportant to us and a huge benefit to patient care. For example, if a patient\ncomes to a Mediclinic facility and was seen a few months back at another provider\u2019s\nhospital and received medications but doesn\u2019t know what type of medication they\nwere given, we will be able to see this in Malaffi. Normally, physicians aren\u2019t\nprivy to this information or the patient doesn\u2019t remember clearly, so this is a\nhuge leap in the quality of care we are able to deliver thanks to Malaffi and\nTrakCare. <\/p>\n\n\n\n

How secure is TrakCare\u2019s Electronic Medical Record System?<\/strong><\/p>\n\n\n\n

TrakCare has role-based access. We define profiles for the various staff\nmember roles and assign access to the EHR specific to that role. So not\neveryone who has access to TrakCare can see everything \u2013 it\u2019s very specific. From\na security perspective, that\u2019s very important. <\/p>\n\n\n\n

Did the system require any additional training for staff?<\/strong><\/p>\n\n\n\n

Yes, our Learning and Development (L&D) Department designed a very\nrobust training programme for physicians and nurses. We also have separate\ntraining programmes for the pharmacy, lab, radiology, allied health, as well as\nthe registration, billing and claims teams. <\/p>\n\n\n\n

In addition to the traditional classroom training our L&D Dept. creates\nvideos and developed a desktop quick reference guide for physicians. As per the\nTrakCare training methodology, we utilise dry runs and simulations where, prior\nto the go-live, staff members practice by simultaneously entering patients in\nthe HIS and EHR. This is also a way to test the system before the go-live. <\/p>\n\n\n\n

Going live with a completely new system is and always will be very challenging,\nbut this approach enables us to be as prepared as possible ensuring minimal\ndisruption.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Mediclinic Middle East (MCME), one of the largest private healthcare groups in the UAE, is implementing TrakCare from InterSystems across its extensive network. Its deployment, including the latest example at Mediclinic Al Noor Hospital, enables the group\u2019s care providers to have a holistic view of each patient\u2019s clinical, administrative and financial information at any given […]<\/p>\n","protected":false},"author":18,"featured_media":43652,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[879,93,3629,332,13,185,79],"tags":[10735,10737,10731,10732,10730,10733,10734,10537,6824,562,10736,184],"class_list":["post-43648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-main-story-newsletter","category-newsletter","category-software","category-top-stories","category-uae","category-used","tag-al-noor-hospital","tag-ali-abi-raad","tag-donna-lunn","tag-electronic-medical-record-system","tag-emr","tag-intersystems","tag-intersystems-trakcare","tag-malaffi","tag-mediclinic","tag-middle-east","tag-trakcare","tag-uae"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/43648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=43648"}],"version-history":[{"count":8,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/43648\/revisions"}],"predecessor-version":[{"id":43692,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/43648\/revisions\/43692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/43652"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=43648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=43648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=43648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}