{"id":6946,"date":"2016-03-14T11:12:05","date_gmt":"2016-03-14T11:12:05","guid":{"rendered":"http:\/\/www.intelligentcio.com\/me\/?p=6946"},"modified":"2016-03-14T11:12:05","modified_gmt":"2016-03-14T11:12:05","slug":"interactive-intelligence-launches-customer-engagement-cloud-service","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2016\/03\/14\/interactive-intelligence-launches-customer-engagement-cloud-service\/","title":{"rendered":"Interactive Intelligence launches customer engagement cloud"},"content":{"rendered":"<p>Interactive Intelligence Group has made available a new <u><a href=\"https:\/\/www.inin.com\/customer-engagement\/cloud-contact-center\">customer engagement cloud service<\/a><\/u> for businesses throughout the Middle East.<\/p>\n<p>The <strong>PureCloud Engage<\/strong>\u00a0architecture, along with its advanced functionality, fast deployment and simple month to month subscription terms offers contact centres accelerated business impact, more consistent outcomes, and the most innovative customer and agent experience.<\/p>\n<p>\u201cOur goal is to help our customers turn routine customer service in to a competitive advantage through Customer Engagement, Collaboration and Communication!&#8221; said Shaheen Haque, Territory Manager, Middle East &amp; Turkey, Interactive Intelligence. &#8220;Each and every service in our new\u00a0PureCloud\u00a0platform leverages the power of the first cloud platform to use microservice architecture built on top of scalable AWS (Amazon Web Services) infrastructure, providing our customers with amazing resilience, 99.999 uptime and unparalleled feature choices that can be tailored to their particular needs.\u201d<\/p>\n<p>PureCloud Engage\u00a0is architected as a set of stateless, independently load-balanced microservices running atop the scalable Amazon Web Services Cloud. This architecture was designed to achieve new levels of reliability, security and scalability. It also gives businesses immediate and continuous delivery of the most innovative applications.<\/p>\n<p>PureCloud Engage\u00a0features a\u00a0comprehensive feature-set, including omni-channel routing, speech-enabled interactive voice response (IVR), call recording, quality management and reporting, outbound and predictive dialling, CRM integrations, and graphical scripting. It also includes business communications and collaboration features, such as IP PBX capabilities, video conferencing, corporate directory, chat, desktop sharing, and content management.<\/p>\n<p>PureCloud Engage\u00a0is offered directly through the Interactive Intelligence salesforce, and through the company\u2019s channel comprised of approximately 400 partners worldwide.    \t<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interactive Intelligence Group has made available a new customer engagement cloud service for businesses throughout the Middle East. The PureCloud Engage\u00a0architecture, along with its advanced functionality, fast deployment and simple month to month subscription terms offers contact centres accelerated business impact, more consistent outcomes, and the most innovative customer and agent experience. \u201cOur goal is [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":6947,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[331,809],"tags":[22,91,1377],"class_list":["post-6946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud","category-more-news","tag-cloud","tag-interactive-intelligence","tag-purecloud-engage"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/6946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=6946"}],"version-history":[{"count":0,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/6946\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/6947"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=6946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=6946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=6946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}