{"id":7050,"date":"2016-03-17T10:01:55","date_gmt":"2016-03-17T10:01:55","guid":{"rendered":"http:\/\/www.intelligentcio.com\/me\/?p=7050"},"modified":"2016-03-17T10:01:55","modified_gmt":"2016-03-17T10:01:55","slug":"avaya-boosts-business-communications-applications-with-avaya-breeze","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2016\/03\/17\/avaya-boosts-business-communications-applications-with-avaya-breeze\/","title":{"rendered":"‘Avaya Breeze’ to boost business communications applications"},"content":{"rendered":"

At the Avaya<\/a> Technology Forum, taking place this week in Dubai, Avaya<\/a> announced it is changing the rules for business communications application development. Avaya<\/a> executives unveiled Avaya<\/a> Breeze<\/strong>, a technology platform that makes it easier for organisations to develop the mobile, customer-facing and cloud-migration applications they need to achieve their digital transformation objectives, and the Avaya<\/a> Snapp Store, the first-ever eCommerce app store for business communications.<\/p>\n

As organisations today look to evolve digitally and deliver differentiated experiences to their digitally-savvy customers and workforce, IT departments are struggling to keep pace: by the end of 2017, market demand for mobile app development services will grow five times faster than internal IT organisations can deliver them, according to Gartner Inc. With 89% of companies now competing primarily on customer experience, IT executives need to overcome the skills gap and deliver initiatives at customer speed.<\/p>\n

Avaya<\/a> Breeze, the next generation of the Avaya<\/a> Engagement Development Platform, provides an entirely new way to develop business communications applications, profoundly simplifying application development, while delivering built-in capabilities for enhanced mobile, customer-facing and hybrid\/cloud requirements. To make it even easier to create entirely new customer experiences, Avaya<\/a> announced the\u00a0Avaya<\/a> Snapp Store, a focused, eCommerce-enabled marketplace for Avaya<\/a> Breeze applications, is now officially open for business.<\/p>\n

“This game-changing technology is built for digital business where companies need the flexibility, speed and the freedom to easily create unique value for their customers. Avaya<\/a> is delivering on the promise of open, mobile engagement with a platform that allows companies to easily design and embed applications into workflows via a powerful, simplified, software-defined architecture and infrastructure for communications. Avaya<\/a> Breeze helps organisations get ahead of the transformation curve and stand out from their competitors,” said\u00a0Savio Tovar Dias, Director – Sales Engineering, Asia, Middle East, Africa & Turkey.<\/p>\n

With Avaya<\/a> Breeze allows organisations to automate manual processes to improve digital experiences, while workflow-based applications can be created within a matter of hours or days, rather than months. The Avaya<\/a> Snapp Store provides a delivery mechanism, allowing a single integrated experience via browsers and native smart apps for entirely new customer experiences.<\/div>\n

The Avaya<\/a> Snapp Store is a focused, eCommerce-enabled marketplace for Avaya<\/a> Breeze applications – or Snap-ins – from Avaya<\/a> and 3rd party developers. Snap-ins, easily consumable, prebuilt connectors, fit-for-purpose apps and\/or developer code, enable companies to quickly build workflows, customer journeys and other unique applications.<\/p>\n

The Avaya<\/a> Customer Engagement solutions deliver a flexible, robust foundation provided by Avaya<\/a> Aura and Elite contact centre solutions, now available as a 100% virtualised, 100% software-based platform that eliminates the need for hardware-based media gateways to perform important call centre functions. With\u00a0Avaya<\/a> Pod Fx, organisations can remove complexity and streamline operations, with a full turnkey solution to run an advanced virtualised contact centre.<\/p>\n

“The competitive battleground has shifted, requiring a new type of solution and means to respond to digital customer behavior. Speed is the new currency for business transformation – businesses need to understand, predict and respond to customer needs in less time than it takes for a spark to burnout. Avaya<\/a>\u00a0is the only company that can rapidly elevate the customer end game without the disruption typical of massive technical change,” said\u00a0Gary Barnett, SVP and GM, Avaya Engagement Solutions.<\/p>\n

  \t<\/p>\n","protected":false},"excerpt":{"rendered":"

At the Avaya Technology Forum, taking place this week in Dubai, Avaya announced it is changing the rules for business communications application development. Avaya executives unveiled Avaya Breeze, a technology platform that makes it easier for organisations to develop the mobile, customer-facing and cloud-migration applications they need to achieve their digital transformation objectives, and the […]<\/p>\n","protected":false},"author":20,"featured_media":7051,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[106,809],"tags":[279,1385,22,461,285,251,50],"class_list":["post-7050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile","category-more-news","tag-avaya","tag-avaya-snapp-store","tag-cloud","tag-hybrid-cloud","tag-mobile","tag-sdn","tag-virtualisation"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/7050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/comments?post=7050"}],"version-history":[{"count":0,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/posts\/7050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media\/7051"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/media?parent=7050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/categories?post=7050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/me\/wp-json\/wp\/v2\/tags?post=7050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}