{"id":72849,"date":"2022-06-28T15:23:55","date_gmt":"2022-06-28T14:23:55","guid":{"rendered":"https:\/\/www.intelligentcio.com\/me\/2022\/06\/28\/hotel-companies-prioritise-guest-experience-by-improving-cybersecurity-capabilities\/"},"modified":"2022-07-07T16:00:41","modified_gmt":"2022-07-07T15:00:41","slug":"hotel-companies-prioritise-guest-experience-by-improving-cybersecurity-capabilities","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/me\/2022\/06\/28\/hotel-companies-prioritise-guest-experience-by-improving-cybersecurity-capabilities\/","title":{"rendered":"Hotel companies prioritise guest experience by improving cybersecurity capabilities"},"content":{"rendered":"\n

Hotel providers continually strive to offer more seamless and secure experiences to their guests and cybersecurity undoubtedly plays a big part in this. Here we take a look at why Germain Hotels has made Canary Technologies\u2019 digital credit card authorisation solution the standard across all its properties, as well as how Jumeirah Hotel Group is using biometrics to create an identity-centric journey for its guests while ensuring privacy and security remain paramount.<\/em><\/p>\n\n\n\n

Canary Technologies, which is modernising the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solution, has announced that Germain Hotels has made Canary\u2019s Digital Authorizations software the standard across all of its 18 properties.<\/p>\n\n\n\n

Germain Hotels is a family-run business that owns and operates Le Germain Hotels, Alt Hotels and Escad Hotels across Canada. Ranked as one of Canada\u2019s 50 Best Managed Companies, Germain Hotels is renowned for the impeccable warmth, hospitality and style it brings to its properties.<\/p>\n\n\n\n

With Canary\u2019s Digital Authorizations solution, Germain Hotels properties will be able to send third-party guests a unique link so they can enter their credit card information through a PCI-compliant and secure online interface, instead of filling out paper or PDF credit card authorisation forms. Each hotel will also have access to Canary\u2019s comprehensive anti-fraud software and dashboard to keep track of each guest\u2019s digital authorisation online. <\/p>\n\n\n\n

Canary\u2019s Digital Authorizations solution is fully compliant with Payment Card Industry (PCI) standards that all businesses must adhere to if they capture, process, transmit, or store credit or debit card information. Since most paper credit card authorisation forms are not PCI-compliant, Canary\u2019s Digital Authorizations product gives Germain Hotels a more secure solution that provides a better, more streamlined overall guest experience.<\/p>\n\n\n\n

Canary’s Digital Authorizations also helps merchants avoid the errors and fraud often associated with the process of collecting credit card information on paper forms: hotels using Digital Authorizations have reported up to 90% decreases in chargebacks. <\/p>\n\n\n\n

\u201cPCI compliance and fraud reductions were a driver for this technology implementation, but as always, our top priority is the guest experience,\u201d said Charles Bureau, Vice President of IT at Germain Hotels. \u201cCanary has deep experience and a great reputation in this area and our evaluation found that the company provides a solid solution with measurable impact. That\u2019s why we\u2019re implementing Canary across all of our properties.\u201d<\/p>\n\n\n\n

\u201cDigitising credit-card authorisations is a relatively easy way to improve payment security and reduce chargebacks and fraud,\u201d said Canary VP of Sales, DJ Singh. \u201cGuests don\u2019t miss those paper forms and hotels see immediate ROI. We look forward to working with Germain Hotels to improve security and efficiency while enhancing the guest experience.\u201d<\/p>\n\n\n\n

In addition to Digital Authorizations, Canary offers an array of products that cater to the specific needs of the hotel industry. Its roster of products also includes Contactless Check-in, which allows guests to check-in virtually without exchanging credit cards, IDs or registration forms; Contactless Checkout, which allows hotels to understand when guests will leave their hotel and boost their reviews; Guest Messages, which allows guests and staff to easily communicate via text message; Upsells, which allows hotels to generate >US$100k+ annually in upsell revenue; and Digital Contracts, which increases staff efficiency and bookings. These industry-leading solutions are helping forward-thinking hotels improve their business processes and bottom line while enhancing customer service for their valued guests.   <\/p>\n\n\n\n

Another hotel organisation improving its security capabilities for its guests is world-famous Jumeirah Hotel Group. The organisation is set to meet evolving customer expectations in the check-in\/check-out process by deploying biometrics as the basis to track tailored stay requirements, for payments and for onboarding guests.  <\/p>\n\n\n\n

Biometrics technology is becoming increasingly utilised across the IT industry for identification and access control purposes. As a global luxury hospitality company and member of Dubai Holding, Jumeirah Hotel has announced a strategic partnership with Incode Technologies, an industry-leader in identity verification and authentication for global enterprises, to transform hospitality expectations and further innovate the guest experience using biometric technology.<\/p>\n\n\n\n

Designed to provide a seamless experience from the moment a guest steps foot in a Jumeirah hotel or resort, the partnership with Incode will tackle this challenge head-on through enhanced digital and biometric technology. In accordance with best practices to ensure privacy and security, the system uses their identity to customise and create truly personalised experiences, on and off property.<\/p>\n\n\n\n

\u201cTime is precious for our guests and so we constantly look at ways in which to make their experience as seamless as possible so they can maximise their time with loved ones,\u201d said Pedro Deakin, Senior Vice President of Brand and Design at Jumeirah Group. \u201cWith our new partnership with Incode, we will leverage the system’s personal recognition capabilities and connectivity so that our in-house systems can intuitively tailor the guest experience based on purchasing behaviour and stored personal preferences, building trust and strengthening connections.\u201d<\/p>\n\n\n\n

The two companies share a vision to disrupt today\u2019s hospitality experience, where generic and disjointed experiences remain pervasive. Highlights of the partnership include:<\/p>\n\n\n\n