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Clark County utilizes AI-enabled solution to help residents secure critical housing assistance

Clark County utilizes AI-enabled solution to help residents secure critical housing assistance

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IBM Watson Health Citizen Engagement is supporting Clark County to help thousands of residents struggling with housing payments due to the Coronavirus pandemic get access to vital emergency funds.

Clark County and IBM Watson Health have announced the deployment of the AI-enabled IBM Watson Health Citizen Engagement platform designed to help make vital social services, including housing assistance, available to residents impacted by the unprecedented shutdown of tourism, entertainment and dining in Greater Las Vegas.

IBM collaborated with Clark County to deploy a suite of services including IBM Watson Health Citizen Engagement to help support Clark County’s CARES Housing Assistance Program (CHAP) to allow citizens to register, apply, upload documents and receive funds set aside for emergency housing assistance.

The CHAP platform was designed and developed to adapt to the unique challenges presented by the COVID-19 pandemic. IBM Watson Assistant hosted on IBM Cloud provides residents with a dynamic AI virtual agent on the CHAP portal to ask questions and pre-screen for the benefit program. Citizen Engagement portal design flexibility is designed to allow residents to apply and track their applications using various web browsers including mobile and tablets platforms.

The CHAP platform also supported remote processing – a priority given that most Clark County social services employees were forced to respond and process requests in a remote environment following the closure of government offices.

“We are committed to using AI and other emerging technologies to proactively tackle vital services, such as housing assistance, from any device for our community,” said Clark County CIO, Nadia Hansen.

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