The State of Michigan was recognized by the Center for Digital Government (CDG) as one of the top-performing states in the country for its use of technology to improve and secure government services.
The CDG’s biennial Digital States Survey awarded Michigan with an A grade, the highest honor. The state has received an A grade in every survey since its inception, seven consecutive times. The CDG noted the continuing efforts to modernize state systems, focus on cybersecurity and improve customer service as its reasons for this year’s honor.
The Digital States Survey was designed to highlight best and emerging technology practices that serve as models and/or can be shared across state borders. The survey recognizes these achievements and provides a common reference for all 50 states in the ongoing work of finding better ways to do the public’s business.
The Center evaluates each state’s survey responses based on criteria that include actions to support its state priorities and policies to improve operations or services, hard and soft-dollar savings/benefits, innovative and citizen-centric services, effective collaboration and progress since the last survey. States receiving high grades demonstrate strong results across all the criteria.
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