{"id":12342,"date":"2022-02-28T14:51:36","date_gmt":"2022-02-28T14:51:36","guid":{"rendered":"https:\/\/www.intelligentcio.com\/north-america\/?p=12342"},"modified":"2022-03-02T12:40:25","modified_gmt":"2022-03-02T12:40:25","slug":"dish-uses-servicenow-to-help-build-manage-and-operate-its-smart-5g-network","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/north-america\/2022\/02\/28\/dish-uses-servicenow-to-help-build-manage-and-operate-its-smart-5g-network\/","title":{"rendered":"DISH uses ServiceNow to help build, manage and operate its Smart 5G\u00a0network"},"content":{"rendered":"\n<p><strong><em>ServiceNow\u2019s workflow solutions to enable full network visibility and help ensure successful deployment and maintenance of DISH\u2019s cloud\u2011based 5G network.<\/em><\/strong><\/p>\n\n\n\n<p>DISH Network and ServiceNow has announced that DISH Wireless will use the ServiceNow Platform to standardize network and service operations on America\u2019s first Smart Network.<\/p>\n\n\n\n<p>DISH Wireless added ServiceNow to its growing list of 5G network partners to help ensure the successful construction, deployment and maintenance of its ambitious, standalone, 5G cloud\u2011based network.<\/p>\n\n\n\n<p>ServiceNow\u2019s ability to connect systems, data and people across customer and service operations all on one platform offers DISH better customer and enterprise experiences, while also reducing costs.<\/p>\n\n\n\n<p>ServiceNow\u2019s solutions will provide DISH end\u2011to\u2011end visibility of its entire 5G network on one platform. This will help drive efficiencies across incident and service management as well as streamline communication between agents, field operators and customers to solve problems and deliver better customer service.<\/p>\n\n\n\n<p>\u201cServiceNow offers unrivalled workflows capable of supporting a network of this size and complexity, poised to break barriers in this industry,\u201d said Jeff McSchooler, EVP, Wireless Network Operations, DISH Wireless.<\/p>\n\n\n\n<p>\u201cNot only will this partnership streamline our network operations, it also provides a long\u2011term opportunity to help us deepen our own services and offerings, delivering better network experiences over our SMART 5G Network.\u201d<\/p>\n\n\n\n<p>When an issue arises on DISH\u2019s 5G network, notifications will be automatically sent to the ServiceNow Platform, where the issue is then assessed for priority and customer impact.<\/p>\n\n\n\n<p>These workflows also proactively notify customers and help DISH teams quickly make adjustments through initiating work orders and dispatching field service technicians to the right location for installations, repairs or maintenance.<\/p>\n\n\n\n<p>\u201cResiliency, transparency and exceptional customer care are critical to realizing the full potential of 5G and making this first\u2011of\u2011its\u2011kind network a reality,\u201d said Rohit Batra, VP and Head of Telecommunications, Media and Technology Product at ServiceNow.<\/p>\n\n\n\n<p>\u201cConsumers and enterprise customers alike increasingly expect seamless service and proactive, personalized experiences at every touch point. That\u2019s even more important when you\u2019re managing the networks that people not only depend on for everything from online education and entertainment, but that will pave the way for the future of every industry \u2013 from autonomous vehicles to remote surgery to Smart Cities.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow\u2019s workflow solutions to enable full network visibility and help ensure successful deployment and maintenance of DISH\u2019s cloud\u2011based 5G network. DISH Network and ServiceNow has announced that DISH Wireless will use the ServiceNow Platform to standardize network and service operations on America\u2019s first Smart Network. DISH Wireless added ServiceNow to its growing list of 5G [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":12345,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[511,33,34,41,514,49],"tags":[130,2570,2998,85,149,1565],"class_list":["post-12342","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-intelligent-technology-newsletter","category-mobile","category-more-news","category-telecom","category-used","category-west-coast","tag-5g","tag-america","tag-dish-network","tag-servicenow","tag-us","tag-usa"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/12342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/comments?post=12342"}],"version-history":[{"count":5,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/12342\/revisions"}],"predecessor-version":[{"id":12469,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/12342\/revisions\/12469"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media\/12345"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media?parent=12342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/categories?post=12342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/tags?post=12342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}